cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Level 1

I have multiple biz accts in Chase and multiple QBO accounts. I cant connect a new bank acct to a new QB account. it is share in chase but not showing in QB

 
3 Comments
Highlighted
QuickBooks Team

I have multiple biz accts in Chase and multiple QBO accounts. I cant connect a new bank acct to a new QB account. it is share in chase but not showing in QB

Hi there, toren-brandsthat.

 

If you're connecting cards with a parent - subaccount setup, you'll only need to connect the parent or the sub-accounts. The same thing goes when you connect them to other QBO accounts. See more details about bank or credit card subaccount setups.

 

Alternatively, you can upload transactions in QBO. 

 

Please let us know if you need more help with connecting your accounts.

Highlighted
Level 1

I have multiple biz accts in Chase and multiple QBO accounts. I cant connect a new bank acct to a new QB account. it is share in chase but not showing in QB

Thank you for the quick reply - I did not clarify the problem clearly. Her is the situation

 

I have 2 different businesses, 2 accounts in chase, I login to chase through the same user to see these 3 accounts.

 

I have two Quickbooks acounts that were setup a while ago. I connected each QB account to chase (using the the same and only chase user) and the two quickbooks account sync nicely with chase.

 

I now opened a 3rd business, and added a new business account to chase

I just created a new QB account and went through these steps to link the new bank account.

1. under banking I click connect account, select chase, login successfully, select the new chase bank account, see a confirmation from chase that now QB will have access to the 3 accounts, confirming, the QB window is back in focus, but not showing the new checking account that I need to connect.

 

not sure where the problem is.

 

make sense? not sure what I'm missing.

 

thank you for helping.

Highlighted
Moderator

I have multiple biz accts in Chase and multiple QBO accounts. I cant connect a new bank acct to a new QB account. it is share in chase but not showing in QB

Welcome to the Community, @toren-brandsthat.

 

Thank you for providing clarifications about your banking concern. We want to help you connect the third business account in QuickBooks Online.

 

However, we need some confirmation if an error message occurs during the process or just the account missing. This way, we'll be able to check if there are similar reports from other users.

 

For now, I suggest you try to delete and recreate the third account from the Chart of Accounts. Here's how:

 

  1. Click the Gear icon in the upper-right corner.
  2. Select Chart of accounts.
  3. Search for the newly created account.
  4. Press the drop-down arrow next to View register.
  5. Choose Make inactive (reduces usage)
  6. Create another account.

Once done, you can try connecting the third business account again. If the problem persists and there's no error encounter, I suggest you proceed with contacting our QuickBooks Support Team.

 

One of them will need to take over and provide further assistance connecting the account. Please follow these steps:

 

  1. Click the Help icon at the top to open the Search window.
  2. From there, scroll down to choose the Contact us button.
  3. Input the issue /topic in the field box and then tap the Let’s talk option.
  4. This will lead you to the contact information window.
  5. Pick how you want to reach out to our support team: Chat or Get a callback.

In the meantime, you can check the following articles for some information about bank feeds, as well as fixing errors you may encounter:

 

Drop me a comment below if you have any other questions. I'll be more than happy to help. Wishing you a good one.

Need to get in touch?

Contact us