You can troubleshoot the unexpected behavior when transferring funds between accounts in QuickBooks Online, @kelly176. Let's perform some browser troubleshooting steps.
To begin, may I ask if you encounter any error messages when you transfer your transaction to another account? This will help me to identify the issue and provide you aligned resolution. For now, you can access your QuickBooks Online account in incognito mode to help rule out any potential webpage issues.
You can use the following keyboard shortcuts to open a new private window:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + N
- Safari: Command + Shift + N
Once there, log into your QuickBooks account and verify whether the transactions have already been moved to a different account. If no transfers are found, you can attempt the transaction transfer process again. If this solved your problem, you can clear your browser's cache to clear temporary files running in your browser that have caused the error.
Alternatively, you can access the program using different devices or supported browsers.
Moreover, I'll leave this article for your future use to match your bank and credit card statements: Reconcile an Account in QuickBooks Online.
Got more questions about transferring transactions to another account or any QuickBooks related issue? Leave your questions in the comments section, and the Community will be glad to assist you.
