I have put in the correct beginning and ending balance for my accounts, reconciled the accounts to a finished state. The balances are still off. How do I fix this?

Thanks for joining us here in the Community, chastity1.

You've come to the right place for assistance and I want to help out so your balances are correct. 

Sometimes balances can be off due to duplicate or missing transactions, transactions have been entered that haven't cleared the bank yet, etc. 

I recommend checking out the following articles and going through each step to see why the balances may be incorrect and how to fix them:

• Fix issues when you're reconciling accounts in QuickBooks Online

• Fix beginning balance issues if you've reconciled the account in the past QuickBooks Online

I'm just a comment or post away if you have any other questions after trying these methods.

Thank you for the reply. Looking over the information the issue may be that I have multiple payments that would have been posted in the same day. Rather than putting them in undeposited funds and then making a bank deposit I posted each credit as a deposit. What I don't understand is if I have 3 different deposits for $50 each and the bank statement is showing one single deposit for $150 why would this not be the same? Also, if I already reconciled my account because the separate deposits equaled the one bank deposit how would I go in and undo all of this to start over? When I did the reconciliation the difference was zero for each statement and I finished the reconciliation.

Thanks for getting back to me, chastity1.

It does sound like the multiple payments may be causing the issue. Accountant users on your account have the tools to undo reconciliations. If you don't have an accountant that has access to your account, each transaction would have to be un-reconciled manually in order to start over. Here's how:

1. Click the Banking tab in the left navigation panel.

2. Make sure the correct account is highlighted blue at the top of the page.

3. Select the blue Go to Register link above the Action.

4. Locate the transaction that needs to be un-reconciled and click the "R" in the check mark column until the space is blank.

This manually removes the R that represents "Reconciled." I recommend reaching out to your accountant to discuss if the transactions need to be un-reconciled or not, especially since the difference came out to zero at the end. If you don't have an accountant, you can view available ProAdvisors in your area by clicking the My Accountant tab in the left menu, and the choose Find a pro to help. This link offers more info on inviting or removing an accountant.

I'll be here to help in any way that I can if you need assistance with anything else.