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hallie-designsby
Level 1

I have quickbooks new debit card, i have linked my bank accounts, but I cannot transfer money. It asks to be texted or called with a code and I never receive it?

 
3 Comments 3
Catherine_B
QuickBooks Team

I have quickbooks new debit card, i have linked my bank accounts, but I cannot transfer money. It asks to be texted or called with a code and I never receive it?

Hello there, hallie-designsby.

 

I can help you transfer money out of your QuickBooks Debit Card Cash account.

 

Before we start, I'd like to ask if what bank account you're trying to transfer the funds into? To take money out of your QuickBooks Cash account, you can use these steps:

 

  1. Go to the Cash Flow menu and select the QuickBooks Cash tab.
  2. In the Get or send money dropdown, select Transfer money.
  3. Under the From field, select your QuickBooks Cash account.
  4. In the To field, select (+). Then select your connected bank account.
  5. Enter the amount you wish to move out of your QuickBooks Cash account.
  6. Select Finalize transfer.

If you're still asked for a code, just ensure that you have access to the phone number on file. For more details in handling your QuickBooks Cash Account, you can use these links: 

 

Let me know if you have other questions. Take care!

hallie-designsby
Level 1

I have quickbooks new debit card, i have linked my bank accounts, but I cannot transfer money. It asks to be texted or called with a code and I never receive it?

No, it did not solve my problem! Can I please speak to someone??

Archie_B
QuickBooks Team

I have quickbooks new debit card, i have linked my bank accounts, but I cannot transfer money. It asks to be texted or called with a code and I never receive it?

This isn't the way we want you to feel, hallie-designsby.

 

Catherine_B provided you the steps on how to transfer money out of the QuickBooks Cash account to your bank account.

On the other hand, if you're trying to transfer money from your linked bank account to your QuickBooks Cash account in order to use the QuickBooks debit card. Here's how to put money into your QuickBooks Cash account:

  1. Go to Cash Flow menu.
  2. In the QuickBooks Cash section, choose Transfer money.
  3. Select Transfer in.
  4. In the From field, select (+). Then select your connected bank account.
  5. In the To field, select your QuickBooks Cash account.
  6. Enter the amount you want to transfer.
  7. Once done, select Finalize transfer.

Also, Here's you can how to contact our support in QuickBooks Online.

 

Like this:

  1. Go to ( ? ) Help.
  2. Choose the Search tab.
  3. Select Contact Us.
  4. Enter a keyword of your concern, then click Continue.
  5. You'll be given options on how to connect with our support.
  • Chat - Chat with a live support

  • Callback - Let our support call you.

 

You can also check this article for more information on how to use QuickBooks Debit Card: Use the QuickBooks Debit Card to get your cash

 

I'll be here if you still have questions about transferring money in QuickBooks Online. Keep safe!

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