I have received a chargeback notice, but it doesn't have the name of the customer who did the chargeback. Where can I find out WHO did the charge back ?
I'm here to provide some information on how we can handle this chargeback, mail39.
It's good to know that your customer paid you back. You will be notified via email about the chargeback notices or retrieval requests. The email gives you clear instructions for what to do or perform next. Usually, disputed payments/chargebacks can happen for a variety of reasons. They may be the result of a mistake, fraud, or an unhappy customer.
To review the status of your payments, you can log in to your Merchant Service Account.
From the Activity & Reports menu, select Transactions.
Choose the Show advanced options, which allows you to do a more specific search using information like transaction ID and expiration date of the card.
Select Search. The default Payment Type is Card. If you also have check processing on this merchant account, change the type to Check to view these transactions.
Tap the Transaction ID to display a detailed view of a transaction. You will also have an option to print the report or export the data as a .csv (comma-separated value) file.
For some reason, you'll need to get in touch with our payments support team. This ensures ensure that your concerns will be addressed in a timely manner. Aside from that, they have appropriate tools that can be used to pull up your account in a secure environment. They are the ones who can further check the email you received and the chargeback. you're getting.
Choose a way to connect with us ( Chat with us, Have us call you, or Call us )
You can go through the resources below. These will provide you more information on how to deal with chargebacks in QuickBooks Online as well as on what are the details you need to prepare for a retrieval request: