cancel
Showing results for 
Search instead for 
Did you mean: 
mail39
Level 1

I have received a chargeback notice, but it doesn't have the name of the customer who did the chargeback. Where can I find out WHO did the charge back ?

 
1 Comment 1
TirzahC
Level 7

I have received a chargeback notice, but it doesn't have the name of the customer who did the chargeback. Where can I find out WHO did the charge back ?

I'm here to provide some information on how we can handle this chargeback, mail39.

 

It's good to know that your customer paid you back. You will be notified via email about the chargeback notices or retrieval requests. The email gives you clear instructions for what to do or perform next. Usually, disputed payments/chargebacks can happen for a variety of reasons. They may be the result of a mistake, fraud, or an unhappy customer. 

 

To review the status of your payments, you can log in to your Merchant Service Account.

 

Here's how:

 

  1. Sign in to the Merchant Service Center.
  2. From the Activity & Reports menu, select Transactions
  3. Choose the Show advanced options, which allows you to do a more specific search using information like transaction ID and expiration date of the card.
  4. Select Search. The default Payment Type is Card. If you also have check processing on this merchant account, change the type to Check to view these transactions.
  5. Tap the Transaction ID to display a detailed view of a transaction. You will also have an option to print the report or export the data as a .csv (comma-separated value) file.

 

For some reason, you'll need to get in touch with our payments support team. This ensures ensure that your concerns will be addressed in a timely manner. Aside from that, they have appropriate tools that can be used to pull up your account in a secure environment. They are the ones who can further check the email you received and the chargeback. you're getting.

 

 

Here's how to connect with them:

  

  1. Sign in to your QuickBooks Online company.
  2. Select Help (?) at the top right.
  3. Select Contact Us.
  4. Enter your concern, then select Let's talk.
  5. Choose a way to connect with us ( Chat with usHave us call you, or Call us )

 

You can go through the resources below. These will provide you more information on how to deal with chargebacks in QuickBooks Online as well as on what are the details you need to prepare for a retrieval request:

You might want to check out this article to learn more about chargeback: Chargeback FAQ.

 

Keep in touch if you need any more assistance with this, or there's something else I can do for you. I've got your back. Have a good day and keep safe.

Need to get in touch?

Contact us
Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up