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Level 1

I have two transactions that say "pending" and will not let me edit them. How do I categorize them?

 
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QuickBooks Team

I have two transactions that say "pending" and will not let me edit them. How do I categorize them?

I've checked our records and didn't see any open cases similar to yours, Freshmintcoinjew. You might be experiencing some browser hiccups.

 

Once a website overloads, it causes unexpected results. We'll perform a few steps so you can categorize your transactions.

 

Let's start with opening QuickBooks Self-Employed using a private/incognito window. This is the best place to spot browser issues. Here are the shortcut keys:

  • Google Chrome: Ctrl + Shift + N 
  • Mozilla Firefox: Ctrl + Shift + P
  • Internet Explorer: Ctrl + Shift + P
  • Safari: Command + Shift + N

 If you've successfully categorized the transactions, go back to the main browser, then clear the cache. It's advisable to clear them out periodically. This is to prevent unexpected program behaviors. 

 

Moreover, you can use a different browser like Google Chrome or Mozilla Firefox.

 

Let me share the reference on how to categorize and edit transactions in QuickBooks Self-Employed

 

Feel free to drop by if you have other banking concerns. We'd be happy to work with you again. 

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