Created with Sketch.Learn about PPP and Loan Forgiveness, stay informed with the latest changes.
Created with Sketch.Questions about how to close your books for 2020? Visit our Year End Resources page.
Created with Sketch.New to QuickBooks or using a new product? Visit our Get Started resource page to help you get going.
Created with Sketch.Need to make changes to your account? Visit the Account Manager Portal.
cancel
Showing results for 
Search instead for 
Did you mean: 
Level 1

I just received my file that was converted to QB Plus online and I am missing crucial information.

I need to talk to a human now. Please have Samantha call me. Someone please call me xxx-xxx-xxxx Candice Frantz
1 Comment
Moderator

I just received my file that was converted to QB Plus online and I am missing crucial information.

Hi there, @candicefrantz-me,

 

We want to make sure you're information is safe in this public forum, so we removed your phone number for security purposes. To get a callback from our agents, you will need to log a request in your QuickBooks Online account.

 

To enter your contact information and connect with our Team by following the steps below:

 

  1. Go to the Help menu then select Contact us.
  2. Enter your concern in the What can we help you with? box.
  3. On the next screen, scroll down to the Choose a way to connect with us section.
  4. Choose Get a call.
  5. Enter your contact information then click Confirm my call.

Our Support hours during weekdays starts at 6 AM to 6 PM PT. While on Saturdays, we operate from 6 AM until 3 PM PT.

 

Our agents can find the representative who can help you find some missing information after the conversion.

 

Feel free to post here if you have other concerns with QuickBooks. Have a nice day!

Need to get in touch?

Contact us