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tiaegraham
Level 1

I'm getting an error that says my bank didn't accept a deposit. I updated the account but it doesn't have a way to re-try the deposit.

 
3 Comments 3
MariaSoledadG
QuickBooks Team

I'm getting an error that says my bank didn't accept a deposit. I updated the account but it doesn't have a way to re-try the deposit.

Hi tiaegraham,

 

Let's remove the payment links on your invoice and relink it so you'll be able to accept the deposit. 

 

To remove the links: 

  1. Click the Gear icon.
  2. Select Account and Settings.
  3. Go to the Payments tab.
  4. In the Payment Methods, remove the credit card or ACH.

Once done, reconnect your Payments account to QuickBooks Online.

  1. Click the Gear icon.
  2. Select Account and Settings.
  3. Go to the Payments tab. In the Existing account section, click Connect or Link Merchant Service.
  4. Select the QuickBooks Payment account you want to connect. Then click Connect.
  5. Review the account info and make sure it's accurate. If everything looks good, click Connect.
  6. When the connection is finished, sign out and sign back into QuickBooks Online.

If in case you have any other concerns about QuickBooks Online Payment, please check this for more information: Payments FAQS.

 

Let me know if there's anything else that crosses your mind about QuickBooks. I'm always here to help you anytime.

resend depost
Level 1

I'm getting an error that says my bank didn't accept a deposit. I updated the account but it doesn't have a way to re-try the deposit.

There is no option to de-select Credits Cards/ACH.

GraceC
QuickBooks Team

I'm getting an error that says my bank didn't accept a deposit. I updated the account but it doesn't have a way to re-try the deposit.

Hello there, @resend depost.

 

Let me guide you on how to remove the credit card and ACH in QuickBooks Online.

 

You can go to the Accounting and settings section and deselect the Payment option. Let me show you how.

  1. Go to the Gear icon.
  2. Click the Account and Settings, then select Sales.
  3. In the Invoice payments, click the Pencil icon.
  4. Uncheck the Accept Credit Card and Accept ACH.
  5. Click Save.
  6. Hit Done.

When removing the payment options from your invoices it will also permanently remove from Payments account. 

 

Also, to further assist you, I'd suggest contacting our QuickBooks Payments Team. An agent will be able to look up your account securely and provide additional information in turning off your ACH payment.

 

Also, you can browse our QuickBooks Payments FAQ. It provides a list of articles that may answer your questions in QuickBooks.

 

Fill me in if you have further questions. I’ll be around if you need any help.

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