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Level 1

I'm having trouble linking to a PNC credit card. This card has a special URL to log in. It doesn't work with on the typical PNC.com page. Is there a way to adjust?

Is there a way to force the url?
4 Comments
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QuickBooks Team

I'm having trouble linking to a PNC credit card. This card has a special URL to log in. It doesn't work with on the typical PNC.com page. Is there a way to adjust?

I'm here to help you link your PNC Credit Card to QuickBooks Online, lou-sigillo.

 

There are ongoing issues with PNC bank. May I know what specific error are you getting when you try to link your credit card account?

 

Furthermore, let's try some steps to help resolve this issue. You can try logging in to your bank's website. If so, copy the bank's URL to your QuickBooks Online (QBO) account. 

 

Here' s how:

  1. Go to the Banking menu or Transactions menu.
  2. Click Connect Account on the landing page, or select Add account or Link account if you've already created an account.
  3. Paste your bank's online banking URL, press enter, and try connecting again. 

If you're still unable to connect to your bank, I recommend updating your bank manually to refresh the connection between QuickBooks and your financial institution.

Here's how:

  1. Go to the Banking tab.
  2. Select the blue tile at the top for the bank account you want to update.
  3. Click the Update button. If you see a message about additional authentication, follow the on-screen instructions. Not all banks require this, but some do for added peace of mind.

However, if you still encounter issues, I suggest contacting our support team so they can investigate this further and what is really happening. They also have the tools to pull up your account in a secure environment. 

 

Also, QuickBooks automatically downloads your recent transactions once you connect your bank account. For your future reference, you'll want to categorize and match bank transactions.

 

Keep me posted if you have any other questions about connecting your bank. I'll be right here in case you need further assistance.

Highlighted
Level 1

I'm having trouble linking to a PNC credit card. This card has a special URL to log in. It doesn't work with on the typical PNC.com page. Is there a way to adjust?

None of that worked, it keeps pushing to a preset PNC Bank URL and now what I need.

 

Highlighted
Level 1

I'm having trouble linking to a PNC credit card. This card has a special URL to log in. It doesn't work with on the typical PNC.com page. Is there a way to adjust?

None of that worked.  It keeps trying to link to a preset PNC Bank URL and not the one I need.

Highlighted
Moderator

I'm having trouble linking to a PNC credit card. This card has a special URL to log in. It doesn't work with on the typical PNC.com page. Is there a way to adjust?

Thanks for keeping us updated with the results, lou-sigillo.

 

The steps shared by my colleague above are the possible troubleshooting to fix the issue about linking your PNC credit card with QuickBooks Online (QBO). In addition to that, you may want to visit the following articles in case you encounter the given error codes:

 

If none of the steps worked, I recommend reaching out to our QuickBooks Care Support. This needs an in-depth investigation so they can identify the cause and fix the issue when connecting your PNC bank with QBO.

 

Here's how you can reach us:

 

  1. Go to the Help menu at the upper right.
  2. Select Contact Us.
  3. Enter your concern.
  4. Click Let’s talk.
  5. Choose Get a callback or Start  Chat
  6. Type in your contact info.
  7. Select Confirm my call.

 

You can check out this article for our contact information. Click on the Online Payroll drop-down to see the most updated support schedule: Support hours and types.

 

Please let me know if you have additional concerns about QuickBooks. I want to make sure you're taken care of. Keep safe.

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