I'm importing transactions from Amazon and it's not working. I've tried both the xls download files from amazon as well as the labs feature. no errors, but no txns. ?

I'm happy to have you here in the Community today, @john-ice-hayward. I'll be providing information about your concern along with the steps to fix it so you can go back on track with importing your transactions to QuickBooks Self-Employed (QBSE).

When a user encounters problems with QuickBooks Self-Employed (QBSE) that appear to be browser-related, we recommend that they clean their cache. Temporary internet files increase loading performance, but too much can build up and cause operations to slow down. To perform the browser troubleshooting, these are the steps:

1.  Restart your browser.
2. Use other browsers like Incognito.
3. Clear your browser’s cache and browsing history.

Once you're in the Private / Incognito Window, sign in to your QuickBooks Self-Employed account. If it works, return to your previous browser and clear the cache. You can also use other compatible browsers.

Additionally, I've got you these articles for future reference:

• Categorize transactions in QuickBooks Self-Employed
• Invite an accountant to review your accounting in QuickBooks Self-Employed

If you have any additional QuickBooks-related concerns, Let me know by hitting the REPLY button below. I'd be happy to assist you once again. Keep safe and enjoy the rest of the week!

I tried clearing cache.  I tried incognito mode, and I tried a different browser (firefox).  None of this is working.  I've also tried limiting the data in the file to just one amazon transaction and one line item.  Still not working :(