I'm taking pictures of my receipts. Information is recorded. After document is uploaded it is not showing up for review or reviewed. Missing all together.

We appreciate the details you've provided, rossirigging. Some mobile troubleshooting will help us eliminate issues that prevent you from reviewing your uploaded receipts. Let's go through this process together below.

Beforehand, could you share more details about the error you encountered while uploading the receipts, if there's any? This information will help us find the most relevant solution to address your concern.

In the meantime, let's refresh your QuickBooks Online (QBO) app. Cache builds up and gets corrupted over time, which can be why receipts aren’t showing in the For Review and Reviewed tabs, even though they’re already saved.

You'll want to proceed to the steps below, depending on your device:

For Android:

1. Open the QBO app.
2. Click the Menu ☰ and tap More Options ⋮.
3. Select Settings, then Refresh Data.
4. Pick YES to confirm.

For iOS:

1. Head to your device's Settings, then pick General.
2. Choose iPhone Storage, and tap the QuickBooks Online app.
3. Click Offload App to free up storage space without deleting your app's documents and data.

If you still can’t find the receipt, update the app to the latest version from the Google Play Store or Apple App Store. It enhances security and stability, helping to prevent similar behavior in the future. Lastly, uninstall and reinstall the app for a fresh start if the issue persists.

Once you've performed all the troubleshooting, you can contact our Live Support team if you still observe the same concern. They have the expertise to identify the root cause and resolve it efficiently.

Swing by this conversation any time you need extra help handling receipts in the QuickBooks Online mobile app. I'm always ready to provide guidance to keep things moving smoothly. I hope you have a great rest of the week.