Hi @Dan1,
I'm here to lend a hand and assist you with your bank reconciliation in QuickBooks Online (QBO).
The first step you can do is review the opening balance entry of the bank account.
Here's how:
- Highlight the Accounting tab.
- Select Chart of Accounts.
- Search for the bank account, then tap the View register link on its right-hand side.
- Locate the opening balance entry that's labeled Opening Balance Equity.
- Take note of the date and amount.
Continue this process by opening this article: Fix beginning balance issues during your first reconciliation in QuickBooks Online. Scroll down to Step 2: Compare the balance to your real-life account so you can proceed.
In case you'd like to make changes in the opening balance in the future, take a look at this article: Edit an incorrect opening balance. The steps listed here are only for those accounts that you're not looking to reconcile yet.
Feel free to leave a comment below if you have additional concerns. I'll be sure to get back to you.