Thanks for joining us here, @tjzswegmann-gmai.
Let's perform some steps so you'll be able to view your transactions. You can log into your QuickBooks Self-Employed (QBSE) account in a private window (incognito). There are times that the browser is full of frequently accessed page resources that cause some unusual responses.
Here's how:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + N
- Safari: Command + Shift + N
Next, go back to see if you're able to download or see your transactions. If it's working fine, go back to your regular browser to clear the cache. Performing this process will optimize the QBSE performance.
If you're getting the same result, please reach out to our Customer Care Support so we can investigate further. Here's how:
- In your QBSE account, go to Help at the top.
- Select Contact Us.
- Enter a brief description of the case and then tap Continue.
- Click either Chat or Callback.
Meanwhile, here's a link that'll help you manually add transactions in QBSE. It has detailed steps to guide you.
Please don't hesitate to reach to me anytime if you have other questions or concerns with transactions. I'm always here for you. Take care and have a good one.
