Welcome to the Community, @Apundergroundconstruction.
You can request a vendor credit or a refund for the missing and incorrect shirts you received from the t-shirt company.
Here's how to record a vendor credit in QuickBooks Online (QBO):
- Go to the (+) Create icon, then select Vendor credit.
- In the Vendor dropdown, select your vendor.
- Depending on how you record purchases with your vendor, enter either Category details or Item details. Usually, this is the category, product, or service for which you’re getting credit.
- Select Save and close.
To learn more about entering refunds in QBO, check out this article: Enter vendor credits and refunds in QuickBooks Online.
If the vendor refuses to give you credit or a refund, you can request a chargeback through your bank or credit card issuer.
Should you have any QuickBooks-related concerns, feel free to comment below.
