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usertravis.bracken20
Level 1

I need help I don't know what happened to my money but they say it was deposited and it's not in my bank

 
3 Comments 3
Jovychris_A
QuickBooks Team

I need help I don't know what happened to my money but they say it was deposited and it's not in my bank

Payments made online are usually deposited within 3-5 business days, @usertravis.bracken20.

 

You can log in to your account in the Merchant Center to check the status of the transactions.

 

Let me show you how:

  1. Sign in to the Merchant Services Center.
  2. Go to Activity Reports, then Transactions.

Let me share these guides for more details:

There are also times that the payment may be placed on hold. It means that there was something unexpected in the deposit that we need to review. We periodically review transactions to help protect and keep you and your customers safe. Please open this article for more details: Why are my funds on hold?

 

You can also contact our QuickBooks Payments Department so they can pull up your account and check the status of the transaction. Open this article for their contact details: Contact Payments Support.

 

Please let me know how it goes. I'll get back to you soon. Stay safe and healthy!

usertravis.bracken20
Level 1

I need help I don't know what happened to my money but they say it was deposited and it's not in my bank

So just because it says it was deposited in QuickBooks doesn't mean it was deposited in the merchant account center?

ChristieAnn
QuickBooks Team

I need help I don't know what happened to my money but they say it was deposited and it's not in my bank

Hi there, usertravis.bracken20.

 

Thank you for coming back to add additional clarification about your deposit. I'll provide further details about the funding time for QuickBooks Payments.

 

The customer payment usually reaches your deposit bank account within 2-3 business days of the transaction. It varies on the time you enter transactions, the bank you choose for payments to be deposited. It can also vary on how long it takes the bank to verify and process electronic deposits.

 

When clients pay online via credit card, the estimated time for payments to deposit is 5-7 banking days. While ACH payments will take a bit longer during your first month. You'll get your payments within 5 days for the first 1 to 4 weeks.

 

For additional information, you can click this article: Find out when QuickBooks Payments deposits customer payments.

 

On the other hand, yes, when it says it was deposited in QuickBooks Online doesn't mean it was deposited in the merchant account center. With this, by visiting the Merchant account center, you'll be able to check the status of the entry and which payments are included in a deposit. And, the deposits that show in the QuickBooks online are just recording purposes.

 

If the payment is still not deposited within the given length of time, I'd suggest contacting our Merchants Services Support Team. This team is the best resource for such inquiries, as they're able to request account information. They can also investigate why it wasn't deposited into your account yet.

 

Please also refer to this article to see how QuickBooks Payments deposits work in QuickBooks Online: Common questions about payments deposits in QuickBooks Online.

 

Don't hesitate to post again here in QuickBooks Community if you have additional questions. I'll be right here to help. Have a great day!

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