I'm here to get you pointed in the right support to help install your QuickBooks software, @shelly-khosla01,
In instances like this, our Education Program Support is going to be the best group to assist you. They have specialized tools to pull up your account and provide the steps to download the file.
All you need to do is email them through firstname.lastname@example.org, and they'll reach out back to you You can also find their contact information at the following link: https://www.intuit.com/partners/education-program/contact/
Please keep me updated on how things go. Update this thread or mention me if you need anything else. I'll be more than happy to help. Have a great week ahead!