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It could be a program error, khoyerfarrier.
Since QuickBooks 2010 is no longer supported, you'll want to sign up for a free trial version. Then, restore your file and export to QuickBooks Online.
Here's an article to guide you through downloading QuickBooks Desktop trial version.
Once you're done, you can now restore your 2010 file. Here's how:
Afterward, you can import the QuickBooks Desktop data to QuickBooks Online.
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