Hi there, tabby09.
When you first connect your online bank and credit card accounts, QuickBooks Online downloads the last 90 days of transactions. QuickBooks automatically downloads new transactions nightly around 10 PM PT.
Since the steps above did not work, I suggest contacting our QuickBooks Support Team. They have the tools to pull up your account and verify why the issue still persists. And, to check why there are missing transactions in your account.
Here's how to get in touch with them:
1. Open your QuickBooks Account.
2. At the top right, click the Help icon.
3. Click Contact Us.
4. Under What can we help you with?, enter any concerns.
5. Click Let's Talk.
6. You'll be routed into the Choose a way to connect with us page.
7. Select how you want to contact them and fill in the information.
You can visit this website: What to do if you can’t find downloaded bank transactions. This link provides you steps on how to troubleshoot missing transactions.
Please know that you're always welcome to post if you have any other concerns. Wishing you and your business continued success.