I never got the money my client sent to my bank through Quickbooks. Does anyone here know how I fix this?
The deposit lead time depends on the three scenarios, yacithane.
QuickBooks submits the credit card payments daily at 3:00 PM Pacific Standard Time (PST). Usually, the funds will be deposited to your bank within 2-3 banking days. While bank transfer payments (ACH) take up to 2-7 banking days.
However, the waiting period depends on the following scenarios:
The time when you enter the transactions.
Your financial institution to deposit the funds.
The bank policies for verifying and processing the deposits.
Some banks will deposit the payment after 5-7 business days. Meanwhile, you can also track your transactions through the Merchant Service Center. Let me show you how:
Log in to your Merchant Service account.
Click Activity & Reports.
Use the Date field to filter the data.
If you haven't received the money after the allotted time, I would suggest reaching out to our QuickBooks Payments Support. They can help you check the status of the deposit.
You can check their contact info through this article: Contact Payments Support. Then, select QuickBooks Online with Payments & Merchant Service Center.