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Level 1

I ran a customers card and it said it went through and is paid but in the account transactions it shows nothing. No trace of the transaction.

 
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QuickBooks Team

I ran a customers card and it said it went through and is paid but in the account transactions it shows nothing. No trace of the transaction.

Welcome to the Community, @aryan2.

 

I have a couple of questions to ask you to get a better understanding of the situation:

  • Do you have QuickBooks Payments (Merchant Services) with your QuickBooks Online account?
  • What type of transaction did you create? (Invoice, Sales Receipt, Receive Payment, etc.)

If you can leave me a Reply with more details, I'd be happy to assist you further.

 

I'll keep an eye out for your response. I'll talk to you soon.

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