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vegefrank
Level 2

I ran my payroll twice in error and it doubled my YTD figures. It also recorded the payments in the wrong bank account. How do I correct it?

 
4 Comments 4
FritzF
Moderator

I ran my payroll twice in error and it doubled my YTD figures. It also recorded the payments in the wrong bank account. How do I correct it?

Welcome and thanks for dropping by the Community, @vegefrank.

 

You can just delete the duplicate paychecks to correct your YTD figures. The steps to do may differ depending on the payroll subscription you're using. Here's how:

 

For QuickBooks Online Payroll (QBOP):

 

  1. Go to the Workers menu at the left pane to get to the Employees page.
  2. Tick the Paycheck List under Run Payroll, then locate the specific paychecks. 
  3. Hit Delete, then place a checkmark in the confirmation box.
  4. Click Delete Paycheck to complete the process.

 

For Intuit Online Payroll (IOP):

 

  1. Select Reports, then click the Paycheck List under Paychecks and Pay stubs.
  2. Locate the specific paychecks, then tick Delete.
  3. Hit Ok to complete the process.

 

For further guidance, consider checking out this article: Delete or void paychecks.

 

Please leave a comment below if you have any other issues or concerns. I'm always here to assist. Enjoy the rest of the day!

vegefrank
Level 2

I ran my payroll twice in error and it doubled my YTD figures. It also recorded the payments in the wrong bank account. How do I correct it?

I did delete the duplicated checks but the YTD balances remained doubled. How do I correct the YTD totals?  The checks were also paid from the wrong bank account. How do I remove the entry to the correct bank account?

JonpriL
Moderator

I ran my payroll twice in error and it doubled my YTD figures. It also recorded the payments in the wrong bank account. How do I correct it?

Thank you for sharing the results after following the steps above, @vegefrank.

 

Since you're unable to correct the figures of the total year-to-date amounts of your payroll, I'd recommend contacting our Payroll Care Team so someone can pull up your account, securely. With their tools, he/she can help you create an adjustment for your payroll corrections.

 

To contact our dedicated team:

  1. Go to Help.
  2. Tap Contact Us.
  3. Enter Incorrect Total of YTD Payroll in the What can we help you with? field.
  4. Click Let's talk.
  5. Select Get a callbackChat, or Call us.

I've also included our QuickBooks Online Payroll Help Articles hub in case you needed some easy steps for your future payroll tasks.

 

If there's anything else that I can help you with, please let me know in the comment section down below. I'll be always around ready to help.

vegefrank
Level 2

I ran my payroll twice in error and it doubled my YTD figures. It also recorded the payments in the wrong bank account. How do I correct it?

I called customer support and got the problem resolved.  Thanks again for your help.

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