Allow me to share some information on how to handle payments in QuickBooks Online.
There are cases payments don’t display under the Bank Deposit screen once deposited directly to an account. You can open the event to verify.
Go to the Sales menu, choose Customers.
Select the name of the customer.
Under Transaction List, locate the payment and open.
In case the payments were deposited to the account, you can match it directly to the downloaded transaction where it was posted. Otherwise, it indicates that you’ll need to create or record bank deposits in QuickBooks.
The process of receiving payment on the invoice will go to Undeposited Funds (UF) until you create a Bank Deposit from it. The Undeposited Funds Account is an internal “other current asset account” created by QuickBooks to hold funds until you are ready to deposit them. It groups an unlimited number of customer checks onto a single deposit slip that will show up in the check register as a sole amount.
As a general rule, depositing money into an account in QuickBooks using the Bank Deposit feature should reflect your real-life financial processes. Meaning, it ensures QuickBooks always matches your bank records.
If you still need to contact our Customer Care team about this matter, I can guide you as well. Please know that they’re available from Monday to Friday starting 6:00 AM until 6:00 PM PT. Also available on weekends (Saturday)at 6:00 AM and only ends at 3:00 PM PT.
Here are the steps:
In your QuickBooks Online account, click the Help icon.
Hit the Contact Us button.
Enter this details in the box "received a check payment and now can't find it to deposit."