We appreciate the details you’ve shared, Vasyl. Your first payments may take up to 5 business days to deposit as we finalize your account setup. After this, future deposits will be much quicker. Let me connect you with the team that can assist you further with your concerns.
Since the time frame has already exceeded the expected period, I recommend contacting our support team. They will be able to check the status of the funds and provide you with a resolution.
Here's how to reach a live representative:
- Go to Help and choose the Search tab.
- In the search field, type in contact support.
- Click the Contact Us button.
- Please choose between the methods to connect with our support.
- Follow the on-screen steps based on your choice.
Please refer to this article for more details and their support hours: Get help with QuickBooks products and services.
Also, you can refer to this handy article for more details about deposit time: Find out when QuickBooks Payments deposits customer payments.
After sorting this out, you can check this article about reminding your customers about their dues: Create and send customer statements in QuickBooks Online.
Please return to this thread if you have other questions about your deposits in QBO, Vasyl. We're here to help you in any way we can.
