Connect with and learn from others in the QuickBooks Community.
I'm here to help you locate your tenant so that you can create a transaction within your account. Let's check the customer's list to ensure that he's an active customer.
If they're inactive, follow the steps below on how to make them active again.
It's that easy! If the person is still active, then I recommend clearing your cache and cookies within your browser. QuickBooks will then load as a fresh page to remove any error messages or glitches that may be occurring within your account.
Remember, don't forget to let me know if this helps. If you need additional assistance, don't hesitate to reach back out to the Community. Have a fantastic day!