Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Connect with and learn from others in the QuickBooks Community.
Join nowLet's make sure you'll be able to get the payment from your account, GrantW.
Normally credit card payment takes 1-2 business days, while bank transfer (ACH) takes 2-7 business days. Funds also vary depending on the time the transactions are entered. Some banks hold onto funds after we deposit them. You'll want to log into your Merchant account to see the current status of the payment. To do this, follow the steps below.
For more information, I've added this article for your guide: Find out when QuickBooks Payments deposits customer payments.
However, if you're still unable to receive the funds, I recommend reaching out to our Support Team so they can double-check why this has been withheld. They have the necessary tools to pull up your account in a secure environment and verify what is happening. In case you have few questions about QuickBooks Self-Employed, you can go over this article: QuickBooks Self-Employed Overview.
Let me know if you have any questions about your payment. The Community is always here for you anytime.
I know this may need to go under a different questions... but I have an ACH transaction that still shows the status as pending, however, when I try to void/reverse it I get this message that it is being declined? Our accountant did not put our new bank acct info in and it is going to go to the wrong account if it goes through.
Hi there, @pitchertransport.
I want to make sure your ACH transaction gets checked, and I'd like to redirect you to the best support group available to verify its status.
Since the status of your ACH transaction is still pending, I suggest reaching out to our QuickBooks Payments Team. This way, they can further check on the status and provide some information on why it's still pending. They can also help you reserve the ACH transaction and set up your new bank account info in the system.
To reach them, you can click this link to chat with one of our live agents. Or check out this article for another way of contacting them and its support hours: Contact Payments or Point of Sale Support.
You might want to read this article to learn more about accepting ACH payments in QuickBooks: Accept ACH payments and eChecks.
Please let me know if you need clarification about processing ACH payments in QuickBooks. I'll be standing by for your response.
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.