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chelsea14
Level 1

I spent 3 hours on the phone with QBO support today and my 2 chase business credit cards still wont properly link in online banking. It only pulls 1 card's transactions

I've googled the problem and it seems pretty widespread. one thread says to mention "Affected by Chase bank INV-52563." It says to contact our technical support. This way, they can add you to the affected users' list. I spent 3 hours on the phone and they didnt mention anything, they had no idea what to do. I broke down into tears 2x over this
4 Comments 4
Fiat Lux - ASIA
Level 15

I spent 3 hours on the phone with QBO support today and my 2 chase business credit cards still wont properly link in online banking. It only pulls 1 card's transactions

Utilize the trial period of SlickConnect for the time being.

https://www.moneythumb.com/?ref=110

 

MadelynC
Moderator

I spent 3 hours on the phone with QBO support today and my 2 chase business credit cards still wont properly link in online banking. It only pulls 1 card's transactions

I’m here to provide information and ensure you can continuously manage your bank transactions, @chelsea14.


I’d also feel the same when faced with this kind of situation. And I appreciate you for alerting us about this.


The investigation number INV-52563 is already resolved. However, there’s an ongoing investigation concerning Chase bank that only pulled up one transaction in the For review tab. Our engineers are currently working on a fix.


I recommend contacting our Technical Support team once more to add you to the list of affected users. This way, you’ll be notified once updates will be rolled out. You can present this investigation number INV-57620 so they’ll have a reference.  

          
Here are the steps to reach out to our support:

 

  1. Select the Help menu in your QuickBooks Online account.
  2. Type in Talk to a human.
  3. You can enter "Bank issues" in the field.
  4. Click I still need a human, then press Get help from a human.
  5. Choose Callback.


In the meantime, you can use the Web Connect tool so you can import your bank transactions manually. You can refer to these resources for complete instruction on how to upload, categorize and match them:

 


Don’t hesitate to let me know if you have other concerns besides banking. No worries, I’ll always here to help you out. Take care!

thegearattic
Level 1

I spent 3 hours on the phone with QBO support today and my 2 chase business credit cards still wont properly link in online banking. It only pulls 1 card's transactions

I am on year 2 of dealing with this and feel your pain.. i've wanted to put a gun in my mouth.  We documented over 80 hours last year during which an agent really screwed up our account (admitted to us by higher support later) and ultimately they have provided no solution and just told us to manually review and fix their issues.  

 

These cc issues are rampant and well known yet the idiots you speak to on the phone are clueless and no help, QB has known about these issues for years and has provided no solution to customers.   


This is my last year with this crappy company as we are paying through the nose only to have worse records than had we used pen and paper.  

thegearattic
Level 1

I spent 3 hours on the phone with QBO support today and my 2 chase business credit cards still wont properly link in online banking. It only pulls 1 card's transactions

Yeah right.. you try to contact support.. you have to go through about 5 new hires before you can get anyone that kind of knows anything... they you might be getting started but still probably not.  I've yet to talk to an agent that acknowledge this wide spread widely reported issue.  

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