I spoke with QB for 1.5 hrs a week ago & they told me the $20,000 they are holding would be deposited in 2 business days. It still isn't deposited. What can I do?

Thank you for sharing your concerns with the QuickBooks Community, Max14. I understand how inconvenient this can be when waiting for a deposit over time. I'd like to work with you to see what's the delay and find a solution promptly. Please be on the lookout for a private message from me to discuss this further.

Hey Sasha, 

I appreciate the response. But every time I try to get anyone on the phone the hold time is over 1 hour. Just trying to figure out how we're expected to run a business, and pay over $1,000 in processing fees, while $20,000 is held. No one is reaching out to help troubleshoot nor can I get anyone on the phone. 

Not sure why I'm even paying for the level of account I do. 

I know that this is not the kind of experience you expect us to deliver, @max14.

However, I'd recommend reaching out to our support team if you're referring to your Merchant Services payment.

They can help you look out the progress or status of your payment.

Stay in touch if you have further questions. I'll be right here to answer them.

I have and have been on the phone for 4 hours. 

With absolutely no help.

If someone can't help, I'll just cancel my account. This is a joke. 

Let me provide you the link where you can reach out to our Customer Payments Support, @max14.

This way, they can check your account's information in a secure environment and perform a thorough investigation to address your payment concern.

You can simply click this link here to get in touch with them: Contact Payments Support. To make sure we address your concern on time, you can call or chat with us from Monday-Friday around 6 AM to 6 PM PT.

If you have further questions or concerns, feel free to reach back out anytime. We'll be there to assist you.