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Last week I spoke to a representative and she couldn't help me with this matter.
I'm here to make sure you're able to reconcile your accounts, ivone-aliaga.
Can you tell me what error did you received? It would also help me trace if we have an ongoing issue if you can provide the name of your bank provider.
In the meantime, you can check these different bank errors and the ways to fix it:
Once the error is fixed, you're good to reconcile the accounts. I'll show you how:
I've added this article for the detailed steps when reconciling: Reconcile an account.
Always know that you have me in case you still have concerns in reconciling your accounts.