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Level 1

I think there is a bug in my reconciliation register. How can I resolve the issue of previously reconciled transactions appearing back in the register as unreconciled?

I am experiencing the same thing, with some check and some deposits. 

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QuickBooks Team

I think there is a bug in my reconciliation register. How can I resolve the issue of previously reconciled transactions appearing back in the register as unreconciled?

Hi there, joeliz90731.

 

Thank you for posting here in the QuickBooks Community.

 

You can follow the steps provided by my other colleague @MaryLandT to pull up the Reconciliation Discrepancy report. This way you will be able to see if there are any changes made since the last reconciliation.

 

If there are no changes on the report, it's possible that they were duplicate transactions. if that's the case you can remove them.

 

Here's how:

 

  1. Click the Lists button, then Chart of Accounts.
  2. Choose the appropriate bank account.
  3. Locate and right click the duplicate transaction, then choose Delete Check or Deposit.

If the transactions show they were changed, you'll need to make the necessary corrections. For further assistance, I suggest consulting your accountant.

 

If you have to add entries or you have modified previously reconciled transactions, you can perform a mini-reconciliation.

 

If you have discrepancies in your reconciliation, you can refer to this article for steps to fix them: Fix Reconciliation Discrepancies.

 

Please know that you're always welcome to post if you have any other concerns. Wishing you and your business continued success.

Highlighted
Level 1

I think there is a bug in my reconciliation register. How can I resolve the issue of previously reconciled transactions appearing back in the register as unreconciled?

I have run into this problem in both QuickBooks and Quicken (latest versions). Charges and payments both show up in credit column after downloading from financial site. Some bug in how Intuit imports the data. I've used both programs for over 20 years but this and several other issues have me considering switching to another software.

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QuickBooks Team

I think there is a bug in my reconciliation register. How can I resolve the issue of previously reconciled transactions appearing back in the register as unreconciled?

Hello there, @qablooie.

 

Allow me to share information about the charges and payments appearing back after downloading from your financial institution.

 

QuickBooks depends on the bank on what they are sending. We can exclude the transactions to remove the downloaded ones.

 

Here's how:

 

  1. Go to Banking from the left menu.
  2. On the Banking page, select the For Review tab.
  3. Select the checkboxes of the transactions to exclude.
  4. From the Batch actions drop-down, choose Exclude Selected.

Excluded transactions are listed on the Excluded tab for reference or review, but are not tracked or reported as part of your business finances and don't appear in any associated account registers or reports. 

 

For more information, about excluding transactions, please refer to this article:Exclude expenses from downloaded bank transactions.

 

Once you've done Excluded the transactions, we can  Import web connect so that the banking transactions from your Bank website will become available in your Bank feeds.

 

As always, you can check this article to learn more about how to import or export info with QuickBooks Desktop: Import and export data in QuickBooks Desktop.

 

Feel free to post a comment below if you have other questions aside from this. I'll be around if you need me. Have a good day!

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Level 3

I think there is a bug in my reconciliation register. How can I resolve the issue of previously reconciled transactions appearing back in the register as unreconciled?

Yes, for me its rather minor, as the nature of our business, we don't have a tremendous amount of transactions.  For me it's a mystery and I just go back and mark the old ones reconciled even though QB gives me that warning that it isn't proper to reconcile that way. 

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Level 1

I think there is a bug in my reconciliation register. How can I resolve the issue of previously reconciled transactions appearing back in the register as unreconciled?

It is happening to me too.  Transactions that were reconciled in Sep 2019 are now reappearing in reconcile list.  QB is suck a [REMOVED] joke and a complete [REMOVED] nightmare.

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Level 1

I think there is a bug in my reconciliation register. How can I resolve the issue of previously reconciled transactions appearing back in the register as unreconciled?

Was this issue ever resolved?  Because I experience this every single month, every single bank account.   These transactions are definitely not duplicates.  I always do as you suggested in one of your replies and rebuild the company file.  This has always worked, but it's not right now and I have no idea what to do!

Highlighted
QuickBooks Team

I think there is a bug in my reconciliation register. How can I resolve the issue of previously reconciled transactions appearing back in the register as unreconciled?

Hi themahars,

 

This happens when the last reconciliation was changed or deleted by other users that's why it is showing as unreconciled. You'll want to check the Audit Trail to verify if there are changes made in QuickBooks. 

 

Here's how:

  1. Click Reports on the upper menu.
  2. Select Accountant & Taxes.
  3. Choose Audit Trail.

Once done, you can do a mini reconciliation to make the correction.

 

However, for those transactions that are still showing as reconciled, you can run the Reconciliation report to fix the issue: Fix Issues When You're Reconciling in QuickBooks Desktop.

 

You can get back to me to this thread if you need further assistance in QuickBooks. I'd be glad to help.

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Level 1

I think there is a bug in my reconciliation register. How can I resolve the issue of previously reconciled transactions appearing back in the register as unreconciled?

DITTO   this has been happening to me for a year.  i have been doing all the options suggested here and it is still happening.  My accountant thinks i'm an idiot.  However, after reading this, he finally believes me.  And my random reappearing transactions go back to August of 2019....   These transactions are never the same, never just bank downloads, never a common denominator. 

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Level 1

I think there is a bug in my reconciliation register. How can I resolve the issue of previously reconciled transactions appearing back in the register as unreconciled?

Two years later and it's still happening to me.  just reconciled March 2020 statement and transactions from August 2019, January 2020, Feb.2020=both deposits and check payments = 10 in total, came back.  I agree we all make mistakes, but I've been doing this for 25 years and I'm not making 10 mistakes every month.   

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Level 1

I think there is a bug in my reconciliation register. How can I resolve the issue of previously reconciled transactions appearing back in the register as unreconciled?

I too have been experiencing the same thing. Frustrating how throughout this entire thread the QB staff repeats the SAME thing over and over, but it has not fixed this for anyone. This simply should not be happening. At least allow an exclude transaction button in the reconcile register so I don't have to keep looking at these old transactions. 

Highlighted
Level 1

I think there is a bug in my reconciliation register. How can I resolve the issue of previously reconciled transactions appearing back in the register as unreconciled?

I have the exact same problem everyone else has in this thread.

 

NO bank feeds set up

Quite a few of the "old" reconciled items that keep appearing out of the blue seem to come from 2017

All prior years are locked so no one can accidentally change something (and for last 2 months only person working in QBs is myself)

Reconciliation Discrepancy report NEVER lists any of these transactions

I reconcile monthly & tentatively reconcile daily to ensure I know what has cleared daily (don't save the reconciliation, but check off items throughout month, then for monthly rec I uncheck all and do from scratch)

Rebuilding/verifying data does NOT find any errors, and does not correct problem.

I rarely work out of the check register - now the main reason I go to check register is to search for these items that appear from previous years & mark them, again as reconciled.  But they DO NOT appear on any discrepancy report or any prior bank reconciliation detail under "Uncleared Transactions".

 

It's not in our head or we are imaging this "bug" . . . for those of us who are the only people working in QB's, we know what we have in our books - especially for the smaller companies.  If we do our reconciliations monthly & review everything that is not reconciled after completing . . . we know that items from 2-3 years earlier are not listed so when they appear out of the blue - it's extremely irritating.  Especially when you do the discrepancy rec just to see if I was asleep & did something I had no clue I did.

 

I work in Premier 2018 Contractor (2017Intuit) & keep receiving upgrade offers, but in all honesty - I hesitate "upgrading" and paying additional money for a new system when the current one I work with does not work correctly.  Makes me very hesitant.

 

If a solution patch is ever available for this problem, I would appreciate knowing but I honestly do not want someone to tell me that the solution is to upgrade to a newer version

 

Highlighted
QuickBooks Team

I think there is a bug in my reconciliation register. How can I resolve the issue of previously reconciled transactions appearing back in the register as unreconciled?

I appreciate you providing the details of your concern, @Deneen 1.

 

What we can do is to check those transaction appearing from 2017 and should be reconciled.

 

Also, when you do the reconciliation I suggest ticking the box beside Hide transactions after the statement's end date. This will prevent the unreconciled old transactions to appear.

Recon.JPG

 

However, if you still encounter the same thing, I suggest contacting our support team. They have tools to do a remote session and verify what causes the issue and fix it for you. 

 

Here's how:

  1. Go to the Help tab.
  2. Click Contact us.
  3. From the Description box, enter Bug in Reconciliation in QuickBooks Desktop.
  4. Hit Search.
  5. Choose between Start messaging or Get a callback.

Additionally, here is a helpful article that you can read through so you can review your past reconciliations: Reports for previous reconciliations in QuickBooks Desktop.

 

Don't hesitate to add a reply below if you have any follow-up questions. I'm always here for further assistance. Take care always.

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