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joeliz90731
Level 1

I think there is a bug in my reconciliation register. How can I resolve the issue of previously reconciled transactions appearing back in the register as unreconciled?

I am experiencing the same thing, with some check and some deposits. 

ChristieAnn
QuickBooks Team

I think there is a bug in my reconciliation register. How can I resolve the issue of previously reconciled transactions appearing back in the register as unreconciled?

Hi there, joeliz90731.

 

Thank you for posting here in the QuickBooks Community.

 

You can follow the steps provided by my other colleague @MaryLandT to pull up the Reconciliation Discrepancy report. This way you will be able to see if there are any changes made since the last reconciliation.

 

If there are no changes on the report, it's possible that they were duplicate transactions. if that's the case you can remove them.

 

Here's how:

 

  1. Click the Lists button, then Chart of Accounts.
  2. Choose the appropriate bank account.
  3. Locate and right click the duplicate transaction, then choose Delete Check or Deposit.

If the transactions show they were changed, you'll need to make the necessary corrections. For further assistance, I suggest consulting your accountant.

 

If you have to add entries or you have modified previously reconciled transactions, you can perform a mini-reconciliation.

 

If you have discrepancies in your reconciliation, you can refer to this article for steps to fix them: Fix Reconciliation Discrepancies.

 

Please know that you're always welcome to post if you have any other concerns. Wishing you and your business continued success.

qablooie
Level 1

I think there is a bug in my reconciliation register. How can I resolve the issue of previously reconciled transactions appearing back in the register as unreconciled?

I have run into this problem in both QuickBooks and Quicken (latest versions). Charges and payments both show up in credit column after downloading from financial site. Some bug in how Intuit imports the data. I've used both programs for over 20 years but this and several other issues have me considering switching to another software.

Joesem M
QuickBooks Team

I think there is a bug in my reconciliation register. How can I resolve the issue of previously reconciled transactions appearing back in the register as unreconciled?

Hello there, @qablooie.

 

Allow me to share information about the charges and payments appearing back after downloading from your financial institution.

 

QuickBooks depends on the bank on what they are sending. We can exclude the transactions to remove the downloaded ones.

 

Here's how:

 

  1. Go to Banking from the left menu.
  2. On the Banking page, select the For Review tab.
  3. Select the checkboxes of the transactions to exclude.
  4. From the Batch actions drop-down, choose Exclude Selected.

Excluded transactions are listed on the Excluded tab for reference or review, but are not tracked or reported as part of your business finances and don't appear in any associated account registers or reports. 

 

For more information, about excluding transactions, please refer to this article:Exclude expenses from downloaded bank transactions.

 

Once you've done Excluded the transactions, we can  Import web connect so that the banking transactions from your Bank website will become available in your Bank feeds.

 

As always, you can check this article to learn more about how to import or export info with QuickBooks Desktop: Import and export data in QuickBooks Desktop.

 

Feel free to post a comment below if you have other questions aside from this. I'll be around if you need me. Have a good day!

JanJaw
Level 3

I think there is a bug in my reconciliation register. How can I resolve the issue of previously reconciled transactions appearing back in the register as unreconciled?

Yes, for me its rather minor, as the nature of our business, we don't have a tremendous amount of transactions.  For me it's a mystery and I just go back and mark the old ones reconciled even though QB gives me that warning that it isn't proper to reconcile that way. 

Q_B_isHorrible
Level 1

I think there is a bug in my reconciliation register. How can I resolve the issue of previously reconciled transactions appearing back in the register as unreconciled?

It is happening to me too.  Transactions that were reconciled in Sep 2019 are now reappearing in reconcile list.  QB is suck a [REMOVED] joke and a complete [REMOVED] nightmare.

themahars
Level 1

I think there is a bug in my reconciliation register. How can I resolve the issue of previously reconciled transactions appearing back in the register as unreconciled?

Was this issue ever resolved?  Because I experience this every single month, every single bank account.   These transactions are definitely not duplicates.  I always do as you suggested in one of your replies and rebuild the company file.  This has always worked, but it's not right now and I have no idea what to do!

MariaSoledadG
QuickBooks Team

I think there is a bug in my reconciliation register. How can I resolve the issue of previously reconciled transactions appearing back in the register as unreconciled?

Hi themahars,

 

This happens when the last reconciliation was changed or deleted by other users that's why it is showing as unreconciled. You'll want to check the Audit Trail to verify if there are changes made in QuickBooks. 

 

Here's how:

  1. Click Reports on the upper menu.
  2. Select Accountant & Taxes.
  3. Choose Audit Trail.

Once done, you can do a mini reconciliation to make the correction.

 

However, for those transactions that are still showing as reconciled, you can run the Reconciliation report to fix the issue: Fix Issues When You're Reconciling in QuickBooks Desktop.

 

You can get back to me to this thread if you need further assistance in QuickBooks. I'd be glad to help.

PGeoffroy58
Level 1

I think there is a bug in my reconciliation register. How can I resolve the issue of previously reconciled transactions appearing back in the register as unreconciled?

DITTO   this has been happening to me for a year.  i have been doing all the options suggested here and it is still happening.  My accountant thinks i'm an idiot.  However, after reading this, he finally believes me.  And my random reappearing transactions go back to August of 2019....   These transactions are never the same, never just bank downloads, never a common denominator. 

PGeoffroy58
Level 1

I think there is a bug in my reconciliation register. How can I resolve the issue of previously reconciled transactions appearing back in the register as unreconciled?

Two years later and it's still happening to me.  just reconciled March 2020 statement and transactions from August 2019, January 2020, Feb.2020=both deposits and check payments = 10 in total, came back.  I agree we all make mistakes, but I've been doing this for 25 years and I'm not making 10 mistakes every month.   

laurenmer
Level 1

I think there is a bug in my reconciliation register. How can I resolve the issue of previously reconciled transactions appearing back in the register as unreconciled?

I too have been experiencing the same thing. Frustrating how throughout this entire thread the QB staff repeats the SAME thing over and over, but it has not fixed this for anyone. This simply should not be happening. At least allow an exclude transaction button in the reconcile register so I don't have to keep looking at these old transactions. 

Deneen 1
Level 1

I think there is a bug in my reconciliation register. How can I resolve the issue of previously reconciled transactions appearing back in the register as unreconciled?

I have the exact same problem everyone else has in this thread.

 

NO bank feeds set up

Quite a few of the "old" reconciled items that keep appearing out of the blue seem to come from 2017

All prior years are locked so no one can accidentally change something (and for last 2 months only person working in QBs is myself)

Reconciliation Discrepancy report NEVER lists any of these transactions

I reconcile monthly & tentatively reconcile daily to ensure I know what has cleared daily (don't save the reconciliation, but check off items throughout month, then for monthly rec I uncheck all and do from scratch)

Rebuilding/verifying data does NOT find any errors, and does not correct problem.

I rarely work out of the check register - now the main reason I go to check register is to search for these items that appear from previous years & mark them, again as reconciled.  But they DO NOT appear on any discrepancy report or any prior bank reconciliation detail under "Uncleared Transactions".

 

It's not in our head or we are imaging this "bug" . . . for those of us who are the only people working in QB's, we know what we have in our books - especially for the smaller companies.  If we do our reconciliations monthly & review everything that is not reconciled after completing . . . we know that items from 2-3 years earlier are not listed so when they appear out of the blue - it's extremely irritating.  Especially when you do the discrepancy rec just to see if I was asleep & did something I had no clue I did.

 

I work in Premier 2018 Contractor (2017Intuit) & keep receiving upgrade offers, but in all honesty - I hesitate "upgrading" and paying additional money for a new system when the current one I work with does not work correctly.  Makes me very hesitant.

 

If a solution patch is ever available for this problem, I would appreciate knowing but I honestly do not want someone to tell me that the solution is to upgrade to a newer version

 

DivinaMercy_N
QuickBooks Team

I think there is a bug in my reconciliation register. How can I resolve the issue of previously reconciled transactions appearing back in the register as unreconciled?

I appreciate you providing the details of your concern, @Deneen 1.

 

What we can do is to check those transaction appearing from 2017 and should be reconciled.

 

Also, when you do the reconciliation I suggest ticking the box beside Hide transactions after the statement's end date. This will prevent the unreconciled old transactions to appear.

Recon.JPG

 

However, if you still encounter the same thing, I suggest contacting our support team. They have tools to do a remote session and verify what causes the issue and fix it for you. 

 

Here's how:

  1. Go to the Help tab.
  2. Click Contact us.
  3. From the Description box, enter Bug in Reconciliation in QuickBooks Desktop.
  4. Hit Search.
  5. Choose between Start messaging or Get a callback.

Additionally, here is a helpful article that you can read through so you can review your past reconciliations: Reports for previous reconciliations in QuickBooks Desktop.

 

Don't hesitate to add a reply below if you have any follow-up questions. I'm always here for further assistance. Take care always.

abodvar
Level 1

I think there is a bug in my reconciliation register. How can I resolve the issue of previously reconciled transactions appearing back in the register as unreconciled?

I found that I had a subaccount under the bank acct and when I took the subaccount off those transactions disappered 

abodvar
Level 1

I think there is a bug in my reconciliation register. How can I resolve the issue of previously reconciled transactions appearing back in the register as unreconciled?

I had a subaccount under my checking acct and when I took it off as a subaccount those transactions go away.  it had brought on transactions all the way way to 2017

ID12
Level 1

I think there is a bug in my reconciliation register. How can I resolve the issue of previously reconciled transactions appearing back in the register as unreconciled?

Very bad bug.  Has happened to me countless times.  QuickBooks must find way to fix this.  Think about it...the very basics of the program (the registers and checking account).  

MaryLandT
QuickBooks Team

I think there is a bug in my reconciliation register. How can I resolve the issue of previously reconciled transactions appearing back in the register as unreconciled?

I know this wasn't an easy process for you, ID12 and abodvar.

 

Allow me to step in and share some insight into the issue you've experienced. All transactions will remain on the sub-account if you took them off from the parent one.

 

When it’s time to reconcile, you only need to reconcile the parent account. All transactions in the sub-account roll up into it.

 

Since your transactions disappear after taking off the sub-account, you can run the verify and rebuild data utility. This will help retrieve missing transactions. 

 

If the same issue persists, I recommend contacting our QuickBooks Desktop Support Team. They can create a case to isolate this issue and send it to our Product Team for further investigation.

 

Stay in touch with me by commenting below if you need additional information. I'm always right here to help you.

disneyfreak86
Level 1

I think there is a bug in my reconciliation register. How can I resolve the issue of previously reconciled transactions appearing back in the register as unreconciled?

Has this issue ever been resolved.  I'm having this problem and you can't delete any unreconciled items.  I don't even understand how they get there.  You reconcile the account and then, during the next reconciliation some items become unreconciled.  I only have this on one of clients accounts and the thing I notice is that they use quickbooks credit card feature where my other clients do not.  I think there is a bug and I'm a bit frustrated that we have to continue to have this issue?  Please resolve.

 

MaryJoyD
QuickBooks Team

I think there is a bug in my reconciliation register. How can I resolve the issue of previously reconciled transactions appearing back in the register as unreconciled?

Let's resolve this reconciliation error, @disneyfreak86.

 

If these transactions are not modified, deleted, or added in the register and not a duplicate transaction as well, then I suggest you reach to our Customer Support team. 

 

They can get into your account in a secure environment and isolate why your transactions have become unreconciled. You can follow the steps below on how to reach them:

  1. From your QuickBooks Desktop account, click the Help menu at the top.  
  2. Click the QuickBooks Desktop Help menu and select QuickBooks Desktop Help.
  3. Provide some information about this concern on the search box.
  4. Click the Contact Us link at the bottom of the window. 
  5. You'll now be provided with a few support options.  
  6. Select Get a call to arrange a callback from a support agent. Or Start a chat to chat with them directly.  

Here's the contact QuickBooks Desktop support article for more information about this.

 

See the following articles for more information on how to reconcile previously deleted and re-entered checking or credit card transactions and on how to fix issues when you're reconciling in QuickBooks Desktop

 

I'm always here to provide help and answer any questions that you may have in reconciling your accounts. Have a great rest of the day!

Katie0212
Level 1

I think there is a bug in my reconciliation register. How can I resolve the issue of previously reconciled transactions appearing back in the register as unreconciled?

I am having the same problem and it started when Quickbooks asked me to do an update.  I see multiple old transactions constantly reappearing.  I will remove them but in a few days it just comes back.  Payroll will show anywhere from 3 to 5 times so I have to make sure I don't match them more than once because I have done that and it looks like someone was paid more than once.  How can we get this issue fixed.  I see this is a new problem with Quickbboks.

SarahannC
Moderator

I think there is a bug in my reconciliation register. How can I resolve the issue of previously reconciled transactions appearing back in the register as unreconciled?

Hello there, Katie0212. I can see how important to get this resolved in a prompt manner.

 

Once transactions are removed or deleted, they should not appear constantly in your book. Also, payroll should not show multiple times when not intended to display it. In this case, we can run the verify rebuild to fix data-related issues on a company file. If you haven't tried it yet, you can go through the steps below:

 

  1. Go to the File menu.
  2. Select Utilities.
  3. Click Verify Data. Then, select OK to close all windows.
  4. Then, go back to the File menu.
  5. Select Rebuild Data under Utilities.
  6. QuickBooks will ask to make a backup before rebuilding your company file. Then, select OK.
  7. Once the rebuild is done, click OK.
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If the same thing happens, please give us a short call. This way, we can check your company file in a secure environment. Here's how:

 

  1. Go to this link: https://quickbooks.intuit.com/learn-support/en-us/contact.
  2. Choose your QuickBooks Product.
  3. Select your QuickBooks edition.
  4. Click Continue.

 

Also, you can check which Windows 10 version works best for QuickBooks Desktop. It helps you ensure your computer is compatible with QBDT. 

 

Please let me know if you have other questions. Take care and stay safe always.

CAR LLC
Level 1

I think there is a bug in my reconciliation register. How can I resolve the issue of previously reconciled transactions appearing back in the register as unreconciled?

This was just a small inconvenience as there were one or two previously reconciled transactions returning as not reconciled which started after "upgrading" (there is a stretch) to Desktop Pro 2018 but this month is unbelievable and has finally made me say ENOUGH!

When I began to reconcile my March 2021 statement, there were 43 previously reconciled transactions that mysteriously returned as not reconciled AND NOW there were 2 deposits that were entered 5 times!

Although I have been using Quickbooks since 1994, this preposterous situation and complete lack of a solution from INTUIT even though it has been brought up in the forums time and time again has pushed me past the point and as soon as possible, I will be searching for a replacement accounting program.

 

 

Marc454
Level 1

I think there is a bug in my reconciliation register. How can I resolve the issue of previously reconciled transactions appearing back in the register as unreconciled?

I have the same thing happening.  I don't d/l bank transactions/transfers, I did the rebuild and verify gimmicks and no descrepencies were found.  I reconcile 3 accounts every month and it is confusing and time consuming.

AlcaeusF
Moderator

I think there is a bug in my reconciliation register. How can I resolve the issue of previously reconciled transactions appearing back in the register as unreconciled?

Hi @Marc454,

 

Welcome to the Community. I'm here to help you figure out why your transactions get unreconciled in QuickBooks.

 

Ideally, your previous transactions should remain reconciled if there are no changes from the other users. You can perform some troubleshooting steps to determine the cause of the issue.

 

I recommend you start by running the Audit Trail report. It keeps track of your activities, as well as the other users who have access to the company file.

 

Here's how:

 

  1. Click the Reports tab at the top menu bar.
  2. Hover your cursor to Accountant & Taxes.
  3. Select Audit Trail

 

If the problem persists, I suggest following the recommendations provided by my colleagues above. In case all else fails, please contact our QuickBooks Support Team.

 

This way, they can securely access your account and resolve your issues timely. Our Customer Support Team is available from 6 AM - 6 PM PT (Monday - Friday).

 

Here's how you can reach them:

 

  1. Go to the Help menu of the company file, then select QuickBooks Desktop Help.
  2. Hit the Contact us link.
  3. Give a brief description of your issue, then select Let's talk.
  4. Choose a way to connect.

 

You can also check this article for more details about reconciliation, like fixing blank reports or how to fix cleared transactions appearing as uncleared in QuickBooks: Resolve common issues on Previous Reconciliation report.

 

Keep us posted if you need anything else regarding your reconciliation. Have a great day.

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