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Level 1

I have a duplicate deposit that involved undeposited funds and the actual deposit into our checking account.

I have a credit card payment that was made using Sales Receipts that was deposited to Undeposited Funds, but then also shows up as a Bank Deposit when we put that money in our checking account. 

Now the payment shows up twice in the Income Account it's in. How do I edit it to look like a single payment?

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Best answer December 10, 2018

Best Answers
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Level 15

I have a duplicate deposit that involved undeposited funds and the actual deposit into our checking account.

"but then also shows up as a Bank Deposit when we put that money in our checking account."

When you look at these deposits, they should show they came "from" UF as the previous step.

If you get nothing in the Make Deposit pop up, then you can go to one of the Sales Receipts and use the History icon, to Follow the data. Figure out where this funds ended up.

View solution in original post

6 Comments 6
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Level 8

I have a duplicate deposit that involved undeposited funds and the actual deposit into our checking account.

Open the manual deposit, select the payments tab, select your payment from undeposited funds, delete the manual entry, save the transaction.

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Level 1

I have a duplicate deposit that involved undeposited funds and the actual deposit into our checking account.

Thank you, but the payment doesn't show up as undeposited when I click the payments tab. Did you mean it should be listed there?
Level 1

I have a duplicate deposit that involved undeposited funds and the actual deposit into our checking account.

I think you may have accounted for the payment correctly but duplicated the deposit somehow. 

It's the invoice and the duplicated deposit that are showing up in your sales account. Double-click on the deposit entry amount to bring the deposit up on your screen.  Add a row at the bottom of your deposit charged to your sales account using a negative amount that's exactly the same (except for being negative) as the duplicated amount. 

Then save the deposit and don't do that anymore.

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Level 15

I have a duplicate deposit that involved undeposited funds and the actual deposit into our checking account.

"but then also shows up as a Bank Deposit when we put that money in our checking account."

When you look at these deposits, they should show they came "from" UF as the previous step.

If you get nothing in the Make Deposit pop up, then you can go to one of the Sales Receipts and use the History icon, to Follow the data. Figure out where this funds ended up.

View solution in original post

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Level 1

I have a duplicate deposit that involved undeposited funds and the actual deposit into our checking account.

Why is the duplicate deposit happening? Is there an issue within the chart of accounts? Everything reports accurately until I import my qbo files from my bank and start reconciling my account. If I comb through and verify every transaction you'd think there shouldn't be any random duplicate deposits. Is there a way to prevent them from showing up so we don't have to comb back through and delete them?

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QuickBooks Team

I have a duplicate deposit that involved undeposited funds and the actual deposit into our checking account.

Hi there, @John_Duncan.

 

I'd be glad to give you some insights about working in QuickBooks Online bank feeds.

 

Duplicates happen when you add imported transactions that you already created in the program. To avoid duplicate deposits, you'll need to find a match for this transaction. Let me guide you on how.

 

  1. Go to Banking.
  2. Select your bank account.
  3. In the For Review tab, click one transaction.
  4. Select Find match.
  5. In the Match transactions page, choose the transaction that matches and click Save.

 

To exclude the duplicates that you've added, follow the steps below.

 

  1. Go to Banking.
  2. In the Reviewed tab, find the duplicate deposits.
  3. Click Undo in the Action Column.

 

For more details about managing your bank feeds, check out this link: Assign, categorize, edit, and add your downloaded banking transactions.

 

Let me also add an article for more information about reconciling an account: How to Reconcile an Account in QuickBooks Online?

 

If there's anything else that I can help you with, please let me know in the comment section down below.

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