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I’ve been trying to connect my new Emprise Bank business checking account for several days with no luck. Is anyone else having this issue and how do I resolve it?

I’m able to login to my bank website directly with no issues.
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I’ve been trying to connect my new Emprise Bank business checking account for several days with no luck. Is anyone else having this issue and how do I resolve it?

Hello there, mbshewey.

 

We haven't received any reports regarding the connection issues between Emprise Bank and QuickBooks Online. I'd recommend visiting your bank's website to verify if they have an ongoing website maintenance.

 

After that, we can go back to the Banking page and do a few troubleshooting steps. We can refresh the connection between your bank's website and QBO by doing the manual update.

  1. In the Banking page, highlight the connected bank transaction.
  2. Click the Update button and enter the Multi-Factor Authentication credentials (if needed).
  3. This should now download your bank transactions.

You can also use his link if you encounter specific error codes or messages: What to do if you see a bank error or bank transactions won’t download.

 

Let us know how this goes so we can further assist you with this. Have a great day!

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