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I've noticed that when I exit QB online to another company that it sends a download file. Why is that and can I stop it?

 
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QuickBooks Team

Re: I've noticed that when I exit QB online to another company that it sends a download file. Why...

Hello there, @accounting87,

 

QuickBooks Online should not send a downloaded file when switching to another company file. I'd appreciate if you can provide the type of file being sent during the process.

 

Let's perform some troubleshooting steps to isolate the issue. You can clear the browser cache to get a clean slate on your browser. The steps may differ depending on which browser you're currently using.

 

Please click the link for the steps on how to clear your browser's cache and temporary files:

Once done clearing cache, you can restart your browser for the changes to take effect.

 

If you get the same result, please let me know so I can provide another step to resolve the issue. I'm always around here in the Intuit Community to respond.

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