I've scanned and taken pic6of my receipts but they are not saving, how can this be resolved ?

Clearing the app's cache is suggested to resolve corrupted files or data that prevents the system from saving your scanned receipts, @stackhousebbqss.

Here's how:

For iOS
 

1. Go to Settings, then tap General.
2. Tap iPhone Storage, then tap the QuickBooks Online app.
3. Tap Offload App. It will free up the storage without deleting your app's documents and data.

For Android

1. Go to Menu ☰, then tap More Options ⋮.
2. Tap Settings, then Refresh Data.
3. Tap YES to confirm.

After that, you can uninstall and reinstall the QuickBooks Online app to ensure a fresh start with the latest version.

If the issue persists, we recommend contacting our Live Support team for further assistance with saving receipts in QBO.

Feel free to share any concerns about QBO below. We're here to assist you.