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Anonymous
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I've started a bank statement reconciliation and can't see dollar amounts or the little circles on the right how do I correct

 
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QuickBooks Team

I've started a bank statement reconciliation and can't see dollar amounts or the little circles on the right how do I correct

Let's fix the error you're encountering so you can start reconciling your accounts, @Anonymous.

 

First, try to check all the columns. You can do it by following the steps below:

  1. On the Reconcile page, click the Gear icon beside the print icon.
  2. Make sure to include all the columns by clicking the checkbox beside it.

If the error persists, try to clear your browser’s cache. It's possible that piled-up cache in your regular browser caused this unusual behavior. 

 

Go to your account by using a private browser or an incognito window. If it works fine, clear the cache in the one that you're currently using.

 

Here’s how to go incognito or use a private browser:

  • For Chrome, press Ctrl+Shift+N.
  • For Internet Explorer or Firefox, press Ctrl+Shift+P.
  • For Safari, hold down Command+Shift+N.

Then, follow the steps in the clearing temporary internet files and cache article. You can also proceed by using other browsers if the steps above don’t work.

 

Check this article for more information: How to Reconcile an Account in QuickBooks Online

 

Let us know if you need further assistance in reconciling your account. We're always glad to help in any way we can. Have a wonderful day!

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