I know that this topic has been discussed multiple time and some may have their issues resolved. Mine is still not and I am not getting a clear answer from Intuit and Greendot support. Both told me that there is nothing else they can do.
I have an accountant account, meaning I have multiple clients also in QBO. I signed-up only in February of this year after receiving multiple marketing reminders, I finally gave in without reading reviews first. It was the BIGGEST wrong decision I ever made. So the envelope started collecting payments from my clients and a month after I thought it is time for me to transfer that money to my bank. That is when the nightmare starts.
First step, link my bank, which I thought should already be linked as I have my bank already linked in QBO. They told me, it is being managed by Greendot which is entirely separate from Intuit. I got my 2 small deposits, but cannot verify it. I did not get the email. I do not have the cash flow tab where all the functions to control this envelope is located. 15 customer support later after being transferred multiple times, the last being a 3-way call between Intuit and Greendot support and me, I was finally told that APPARENTLY, this app does not support accountant vesion, the reason why do not have the tab to control it.
Here's the case, they have my money and I have the debit card attached to it, but no PIN. I have to set-up the PIN through the cash flow tab. OK, I can use the debit card to pay purchases, but QBO does not record the transactions. It only records the money that they are collecting. I cannot keep up in spending the money that is sitting there. I want it transferred to my business or saving account and earn interest. But I have no way of doing it.
PLEASE I JUST NEED A WAY TO GET OUT OF IT. I think it is illegal to hold on someone else's money without giving them way of getting it back other than spending it. It has been 2 months now! If I do not get this resolved, I will report to Attorney general, better business bureau and file a complaint against Intuit and Greendot.
Who is with me? Let's start a mass action against this illegal act that these companies are doing that is affecting small business owners.
