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mickey6131
Level 1

I want to change my monthly auto payment from a credit card to a bank account auto draft, but that option is "faded out" . How do i make the option available?

 
1 Comment 1
Jovychris_A
QuickBooks Team

I want to change my monthly auto payment from a credit card to a bank account auto draft, but that option is "faded out" . How do i make the option available?

Hi @mickey6131.

Let's update your monthly auto payment subscription.

 

Changing your monthly auto payment to a bank account auto draft isn't available right now. You can check the payment options available in QBO for more details. To make this faded out option available and use a supported card for monthly payment subscription, I recommend using a private browser.

 

Private browsing mode prevents cookies from making QBO missing functions, such as the option to change the payment method.

 

Open a supported browser and here's the shortcut key:

Safari: Press Command + Shift N

Firefox: Press Ctrl Shift P

Microsoft Edge: Press Ctrl Shift P

Chrome: Ctrl Shift N

 

If this fixes the issue, clear your browser's cache. Clearing it loads new data and boosts the browser's performance.

 

Otherwise, use another supported browser.

 

If the issue continues, I recommend contacting our Phone Support Team. They have the tools to pull up your account and help you update your billing subscription.
 

Here's how:

  1. Go to Help on the upper right.
  2. Click Contact Us.
  3. Give your query and hit Let's talk.
  4. Choose to Get a callback.

Our supports are available every 6:00 am-6:00 pm from Monday to Friday and 6:00 am-3:00 pm Saturday.

You can refer to this article to discover more ways to pay your subscription: Subscription payment options for QuickBooks Online.

 

I'll add this article as your reference on how to acquire QBO subscription receipts: Print QuickBooks Online subscription receipt.

 

Please feel free to leave a message if you have more queries. I'll be happy to help. Take care!

 

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