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I was able to reconcile my bank statement. However, When I print it It comes as blank???

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QuickBooks Team

I was able to reconcile my bank statement. However, When I print it It comes as blank???

Greetings, @alan7church.


Thank you for joining here in the Community. I want to make sure you're able to print the reconciliation report in QuickBooks Online. 


Are you using QuickBooks Desktop App when printing the reconciliation report? If so, we have an open investigation that some users are unable to print the report. The case number is, INV-41724 and our product engineers are currently finding a permanent resolution.


With this, I recommend contacting our Customer Care Team so they can add your company to the list of the affected users. By doing so, we’ll be able to update you about the status of the issue via email.


Here's how to contact: 

  1. Go to Help and click on Contact Us.
  2. Enter your concern and click on Let's talk.
  3. Choose either Start messaging or Get a callback
  4. Complete the needed information.


However, if you're not using Desktop App, let's perform a few troubleshooting steps to get rid of the problem. To begin, access your account using an incognito or a private browser. These browsers won't save any internet files. 


Here are the shortcut keys:

  • Ctrl+ Shift + N (Google Chrome)
  • Ctrl + Shift + P (Mozilla Firefox)
  • Ctrl + Shift + P (Internet Explorer)
  • Command + Shift + N (Safari)

Once logged in, go back to the Reconciliation report and re-print. If the private browse works, I recommend clearing the cache on your regular browser. Clearing your browser history, cache, and cookies can protect your privacy. Using another browser is a good alternative too. 


If the issue persists, you'll need to update your Adobe installation. This way, we can determine if this printing issue is caused by your Adobe Reader. 


Here's how:

  1. Launch Adobe Reader or Acrobat.
  2. Select the Help button. 
  3. Choose Check for Updates
  4. Follow the steps in the Updater window to download and install the latest updates.

For the detailed guide about the process, check out this article: How to update, repair, or re-install Adobe Reader/Acrobat. 


Please browse through this article: Fix issues when you're reconciling accounts. This link guides you on what to do if your bank statement balance doesn't match to your QuickBooks balance.


Feel free to leave a comment below if you have follow up questions. I'm always here to help, take good care always.

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