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I was recently changed to Accountant in QB for an account I was already reconciling as a user. Now, when I go to reconcile, none of the bank accounts are connected.

 
3 Comments
QuickBooks Team

Re: I was recently changed to Accountant in QB for an account I was already reconciling as a user...

Let's check if this behavior occurs when using an Incognito window, Merijoy.

 

This step will help us determine if the issue is simply cache-related. The cache stores temporary internet files from your browsing history to help your browser quickly load the pages. However, too many files may affect the browsing performance and may require you to clear it out.

 

If the same thing happens, I'd suggest switching to a different browser to do this task. Mozilla Firefox, Google Chrome, and Internet Explorer are the known browsers compatible with QBO. Kindly log in to either one of them and see if the bank accounts are connected there.

 

Please keep me updated with the results. I'll be right here if you need more help.

Active Member

Re: I was recently changed to Accountant in QB for an account I was already reconciling as a user...

I gave that  a try and it didn't work. I'm using my chromebook.  Next steps?

QuickBooks Team

Re: I was recently changed to Accountant in QB for an account I was already reconciling as a user...

I was able to verify that we have similar reported cases about disconnected bank accounts when reconciling, merijoy. 

 

At this moment, our engineers are already checking what's causing the issue. We will be sending notifications via email as soon as we get this working. 

 

For us to get your contact information, please call our phone support. They will also be adding you to the list of affected users for tracking purposes. Here's how:

 

  1. Click the Help menu in the upper-right hand corner, then click Contact Us.
  2. Include a brief description the issue and click Continue.
  3. Select the option to call us to get a call back.

Give us another visit should you need help in the future.