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A warm welcome to the Community, info92.
Congratulations on your new account with QuickBooks Online. I'd be happy guide you on how to change the description for your transactions in QuickBooks Online.
Our banking team hasn't received any issues with description when syncing bank transactions. We can run a manual update to refresh the bank connection.
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If you'd like to go through this over the phone, you can call our dedicated team who will be happy to assist you. Our contact details can be found here along with our opening hours:
I'm always here to help you out if you need further assistance. Have a nice day!