Hi there, @muroffz-aol-com. I see that to continue reconciling your account has been a challenge on your end right now, and I understand how this issue affects your productivity today.
To help you fix this, I'd like to know if there is a specific error shown on your end or any pop-up warning that states an issue with your reconciliation. This way, we can provide the right resolution.
In the meantime, let's first try to clear your browser's data to eliminate outdated and corrupted files that could be causing the issue. If the issue persists, delete Intuit-specific cookies from your search engine to refresh website preferences, which is also a root cause of why you can't resume reconciling your account.
Here's how:
- At the top right, select the More ⋮ icon.
- Click the Settings option.
- Choose Privacy and security. Then, Third-party cookies.
- Once done, pick See all site data and cookies.
- Enter “Intuit or QuickBooks” in the search field.
- Go to Delete displayed data or the trash can icon.
- Refresh Google Chrome for the changes to take effect.
For the other browser's processes, you can check this article: Clear cache and cookies to fix issues.
If the issue persists after performing the troubleshooting steps, you can contact our Phone Support Team to intricately review your QBO account as to why you can't resume reconciling and assist you in resolving this issue.
Let me know if you have additional information or questions about reconciling accounts by leaving a reply below. I will be glad to have you back here.
