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If I have several bank accounts, my account I would like to connect is not on my option list? what do I do?

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QuickBooks Team

Re: If I have several bank accounts, my account I would like to connect is not on my option list?...

Hi there, @katnseal.


It's nice to have you here in the Community today. I can assist you with having your bank account to show when connecting into QuickBooks Online. 


If the bank account is not yet added into QuickBooks you can go ahead and add the account by following the steps below:


  1. From the left menu, select Banking.
  2. On the Banking page, select Add Account.
  3. Search for your financial institution and select it from the list.
  4. Enter your User or Login ID and password for the financial institution's website and select Continue.
  5. Complete the security verification steps your financial institution requires and select Securely connect.
  6. Select the bank emblem for the account you want to connect.
  7. Select the Account type drop-down menu to choose either a Bank or Credit Card account.
  8. If you haven't already created the account, you can select +Add new to create a new account.
  9. Select Connect.
  10. When the download is complete, you are returned to the Banking page to review and add your transactions to QuickBooks Online.

For more insights about this process, please check out this article: Add and connect bank and credit card accounts.


However, if you're referring to the same bank account and same login information but with different account numbers, I'd suggest reaching out to your financial institution. This is to verify if the account type can be connected with QuickBooks. 

Please let me know how it goes, I want to make sure you're taken care of. Thanks for coming to the Community and take care.