cancel
Showing results for 
Search instead for 
Did you mean: 
attachitcortez
Level 1

If the bank rejected a payment made through quickbooks will the customer have to retry the payment or will quickbooks try again after the bank information was corrected?

 
1 Comment 1
LucasMicromatis
Moderator

If the bank rejected a payment made through quickbooks will the customer have to retry the payment or will quickbooks try again after the bank information was corrected?

Hi @attachitcortez,

 

Great question!  To make sure I have the scenario right, I just want to confirm: the bank information for your merchant account had to be corrected, so you didn't receive a deposit, is that correct?  

 

If that's so, you will want to reach out to the Payments team and let them know you have updated your bank account information.  Here is the contact information for the support team:

 

Contact Support

 

Once they have verified that your bank account is now updated, they will submit for those funds to be released to you and you should receive them in 24-48 hours.

 

I hope that helps!

 

Lucas

Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up

Need to get in touch?

Contact us