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rdarnell
Level 1

If the ‘include inactive’ option is selected, yet still the previously deleted account does not display...Is there another way to activate a deleted bank account?

Current Steps:  Chart of Accounts, Gear, Include Inactive selected, deleted bank account still does not display...so I have no way to activate it.  Because of this, I cannot delete/edit any of these transactions on my report.
4 Comments 4
PreciousB
Moderator

If the ‘include inactive’ option is selected, yet still the previously deleted account does not display...Is there another way to activate a deleted bank account?

Thanks for visiting the Community, rdarnell.

 

Let me help you make the deleted bank account active in QuickBooks Online (QBO).

 

It's unusual that the deleted bank account isn't showing after checking the Include Inactive box. However, we have another way to make an account active. You can go to the Audit Log for this.

 

Let me show you how:

  1. Click the Gear Icon at the top right.
  2. Select Audit Log.
  3. Click the drop-down arrow beside Filter.
  4. Set the date range under Dates.
  5. Check the box beside Transactions.
  6. Click Apply.
  7. Look for the deleted bank account, and click View.
  8. Click bank account link and uncheck the Inactive box.
  9. Select Save and close.

I've outlined exactly how to do this in the screenshots below.​

 

image.pngimage.png

 

This will make your account active again. You can go to the Chart of Accounts to check if it's already there and update the transactions.

 

That information should get you on the right track. Please reach out to me if there is anything else I can help you with. I'll always be here to assist you. Have a good day.

rdarnell
Level 1

If the ‘include inactive’ option is selected, yet still the previously deleted account does not display...Is there another way to activate a deleted bank account?

Thank you so much for responding.  I was super excited to hear there was a different way...HOWEVER, my deleted bank still does not display. :(. What’s happening, is I have about 15 transactions sitting under ‘Uncategorized Expenses’, that just need to be deleted.  The problem, is that I cannot delete these because the bank they are associated with was deleted.  Do you know of ANY way I can just delete these and move on WITHOUT activating that account again?  I’m not sure what else to do.  Thank you SO much in advance.

Anonymous
Not applicable

If the ‘include inactive’ option is selected, yet still the previously deleted account does not display...Is there another way to activate a deleted bank account?

Thanks for coming back, rdarnell. 

 

The system won't allow to delete transactions without activating the bank account. After activating the account, it'll be added again in Chart of Accounts. Let's go ahead and it search for it. Here's how:

  1. Go to Accounting.
  2. Type the account in the search bar.
  3. Click on View register.

Then, go ahead and delete the transactions again. 

 

Let us know if you have any questions. Thanks! 

Hyte
Level 1

If the ‘include inactive’ option is selected, yet still the previously deleted account does not display...Is there another way to activate a deleted bank account?

A very late reply, but I solved this problem for myself today and thought sharing this my be helpful for others. 

Clicking the "include inactive" box was not working for me either. But when I triple clicked in quick succession, it worked. I was able to complete my adjustments.

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