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Level 1

Importing Credit Card Transactions

I'm getting error code 105 on my BMO Harris credit card transactions.  Error is going on nearly two weeks now.  Is there any update to getting this issue resolved?

9 Comments
Highlighted
QuickBooks Team

Importing Credit Card Transactions

Thanks for reaching to us, @Grangers710.

 

I can help you successfully import your credit card transactions.

 

Great news! The error 105 with BMO Harris is already resolved. You should be able to use the WebConnect feature to get your transactions in QuickBooks Online (QBO). But before doing that, try manually updating your bank to reestablish the connection between QuickBooks and your bank.

 

Here's how to import your transactions:

 

  1. Log in to your bank's website and download the bank transactions.
  2. Log in to your QuickBooks Online account.
  3. On the Banking page, click Update drop-down.
  4. Choose File Upload.
  5. Click Browse to select a file to upload.
  6. Choose the file.
  7. Continue the prompts.

There you have it. Please add a comment if you have any other concerns about banking. I'll be around for you.

Highlighted
Level 1

Importing Credit Card Transactions

Well I can tell you its not resolved.  I updated the information yet again and it still will not automatically pull my transactions for my accounts.

Highlighted
Anonymous
Not applicable

Importing Credit Card Transactions

Good day, Grangers710,

 

Thanks for providing us an update about the issue you're getting, I'll show you how to get this resolved.

 

Our Support Team has recently communicated that the issue with the QuickBooks Online Bank Feeds has been fixed. Since you're still experiencing the same obstacle when updating your bank transactions, I would recommend getting in touch with our Online Care Team for further assistance.

 

They have more resources to check your account and can help you update your online banking data. Here's how you can contact us: Customer Feedback for QuickBooks Online.

 

Keep me posted if there's anything you need help with your Quickbooks Online account. We'll be glad to work with you anytime.

Highlighted
Level 1

Importing Credit Card Transactions

I have been getting the following error for a couple weeks. QBO shows the last sync was 17 days ago.

 

Something isn't working here.

Sorry, we can't update your account right now. Wait a few hours and try updating again. (163)

Highlighted
QuickBooks Team

Importing Credit Card Transactions

Hi there, gfbane.

I appreciate you reaching out to us here in the Community. Allow me to share some details about the error that you're getting in QuickBooks Online.

We currently have an ongoing issue wherein customers receive an error 163 when updating their bank in QuickBooks Online. Our engineers are diligently working to get this fix as soon as possible.

However, to complete your work, you can try these steps as a workaround:

  1. Log in to your banks' website.
  2. Select the date range of your desired transaction.
  3. Select an approved file type.
  4. Download the file to your computer.
  5. Log in to your QuickBooks Online account.
  6. On the Banking page, click on the upload button.
  7. Browse the file on your computer then select the bank file.

Also, Id suggests giving our Customer Care Team a call so they can add you to the list of the affected users and you'll be able to receive updates about the issue. To reach them, please refer to this link: https://community.intuit.com/articles/1145770.

This should keep you moving today, gfbane.

 

Please know that the Community has your back should you have any questions. Thank you for your patience.

Highlighted
Level 1

Importing Credit Card Transactions

Its been 40 days since I've been able to download the transactions.  I understand the ability to download them manually and have been doing that, but doesnt that defeat the point of the autosyncing capabilities in Quickbooks?  When will this issue be resolved?

Highlighted
QuickBooks Team

Importing Credit Card Transactions

Hi there, @Grangers710.

 

I appreciate you reaching out to the Community. I can guide you to the best support about your credit card transaction issue.

 

I would recommend getting in touch with our Online Care Team. They can pull up your account in a secure environment and make sure to provide some insights about this matter.

 

You can contact us using the number in this link: Get help with QuickBooks Online.

 

Keep me posted how it goes or if you have other concerns related to the banking page. I'd like to make sure this is taken care of.

Highlighted
Level 1

Importing Credit Card Transactions

So, it says connectivity has been restored, however, there have been a bunch of transactions that have been made since 90 days back (9/29), but it is only finding one transaction from 10/18 and none from November or December. I even tried disconnecting and reconnecting so that it would pull all the transactions and it still only shows the one transaction on 10/18 and nothing newer.

Highlighted
Moderator

Importing Credit Card Transactions

I appreciate you for joining this thread and sharing your concern with us, gfbane.

 

Have you tried updating your bank account in QuickBooks Online (QBO)? If not, I suggest you do so. This is to refresh the connection between your bank and QBO.

 

Here's how:

  1. Select Banking from the left menu.
  2. Select the Update button in the upper right.
  3. Select Update Now.

If you're still unable get those missing transactions, I recommend getting in touch with our OuickBooks Care Team for further investigation.

 

Here's how you can contact the,m: Get help with QuickBooks Online.

 

Keep me posted on how things go after performing the steps above. I'll be around in the Community if you have other questions when downloading transactions.

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