Importing Credit Card Transactions

I appreciate your time reaching us out here in the QuickBooks Community, KeystoneISS.

I want to make sure you'll be able to connect your Citizens Bank. Let's get you back up and running.

Our banking team hasn't received any current reports about issues with importing credit card transactions under Citizens Bank. So, let's try running a manual update to restore the bank connection.

Here's how:

1. On the left navigation menu, click on Banking.
2. Go to Bank Feeds.
3. Click on Update in the upper right. QuickBooks begins updating your account.

If you're still unable to import new transactions, as a workaround, you can manually bring in the transactions into your QuickBooks Online using a WebConnect file. Here's an article with detailed steps: How to upload more than 90 days of bank transactions.

You'll be back to business in no time. Please know I'm only a post away if you have any other questions. Have a good one.

I am having the exact same issue.