Created with Sketch.Learn about PPP and Loan Forgiveness, stay informed with the latest changes.
Created with Sketch.Need help with 1099's or other Year End topics? Visit our Year End Resources page.
Created with Sketch.New to QuickBooks or using a new product? Visit our Get Started resource page to help you get going.
Created with Sketch.Need to make changes to your account? Visit the Account Manager Portal.
Showing results for 
Search instead for 
Did you mean: 
Level 1

Importing Credit Card Transactions

My Citizens Bank Business credit card will not connect. It worked for 4 years but quit about 3 months ago and is no longer an option to select? Why would it do this and how do I connect it?


Importing Credit Card Transactions

I appreciate your time reaching us out here in the QuickBooks Community, KeystoneISS.


I want to make sure you'll be able to connect your Citizens Bank. Let's get you back up and running.


Our banking team hasn't received any current reports about issues with importing credit card transactions under Citizens Bank. So, let's try running a manual update to restore the bank connection.


Here's how:

  1. On the left navigation menu, click on Banking.
  2. Go to Bank Feeds.
  3. Click on Update in the upper right. QuickBooks begins updating your account.

If you're still unable to import new transactions, as a workaround, you can manually bring in the transactions into your QuickBooks Online using a WebConnect file. Here's an article with detailed steps: How to upload more than 90 days of bank transactions.


You'll be back to business in no time. Please know I'm only a post away if you have any other questions. Have a good one.

Level 1

Importing Credit Card Transactions

I am having the exact same issue.

Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up

Need to get in touch?

Contact us