Great to have you here, nynj.
An authorization reversal is a transaction that invalids authorization by releasing the hold on funds in a customer's credit card account. If the funds you need to reverse is not posted in your Merchant account, it's possible they are not yet offloaded in your account.
You can either wait until the authorized funds to fall off or reach out to our QuickBooks Payments Team. They'll pull up your account in a secure environment and help you reverse the funds.
Here's how:
- Visit: https://community.intuit.com/browse/payments-contact-us.
- Choose the specific Merchants Service product you're using.
On the other hand, you can check these articles for your reference:
I've got a link here that provided you with articles about managing QuickBooks Payments: https://quickbooks.intuit.com/learn-support/en-us/merchant-services/07?product=QuickBooks%20Payments.
Feel free to reply to this post if you need a hand with receiving payments via QuickBooks or any QuickBooks Online related. I'll be here to help. Keep safe and healthy.
