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pmiller1959_
Level 1

In the middle of recon of an account the program refreshes!! How can I stop that on my laptop.

 
1 Comment 1
RenjolynC
QuickBooks Team

In the middle of recon of an account the program refreshes!! How can I stop that on my laptop.

Hi pmiller1959_,

 

It's possible that the Sign me out if inactive for is set to an hour. Let's check the settings and update it to 3 hours by following these steps:

  1. Go to the Gear icon located in the upper right-hand corner.
  2. Under Your Company, select Account and Settings
  3. On the left panel, click Advanced.
  4. Scroll down to Other preferences section and choose 3 hours from the Sign me out if inactive for drop-down menu.
  5. Select Save and then Done

For a visual guide, I've added a sample screenshot below:

 

You can also view this article in reference to the steps above: Change the timeout duration in QuickBooks Online.

 

I'm here if you have any additional questions about QuickBooks. Thanks.

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