However, if you already tried the troubleshooting steps and still getting the same odd behavior, I highly recommend contacting our Support Team. You can report the problem to our representatives so they create an investigation under your account.
Here's how to get Support:
Click the (?) Help menu at the top right section of your QBO Dashboard.
Tap the Contact us button.
Let me know the result once you've tried the steps. I want to make sure your bank is up-to-date in QBO. If need additional help, let me know by clicking the Reply button below. I'd be happy to help at any time. Have a lovely week ahead!