Is anyone else having difficulty connecting to Northwest Bank?

Good morning, @jpennell. 

Congrats on making your first post here in the Community. I appreciate you coming here with your question about connecting your Northwest Bank to QuickBooks Online. 

Before digging further into this issue, let's clarify a few things:

• Are you receiving any error messages? 
• What part of the connection steps are you getting stuck on? 

Screenshots and any additional information will help me determine the best solution for your business. In the meantime, you can check out these two links that can help you along the way: 

• Connect bank and credit card accounts to QuickBooks Online

• What to do if you get a bank error or can't download transactions in QuickBooks Online

Once I get some additional details, I'll look further into this problem. I'll be waiting for your response!

@jpennell 

Another option, utilize the trial version of SlickConnect to isolate the issue. It is designed to import into any bank or credit card in QuickBooks Online, so there is no specific setting needed. If the same error persists, there is an ongoing problem at your bank.

https://www.moneythumb.com/?ref=110

I've been having this problem for the last week or so as well.  "Temporary connectivity issue" is the error message I receive when I try to connect the app to my account.

Thanks for joining this thread, @LDPLD1.

I appreciate you sharing the error that you're getting. I'm here to help make sure you're able to connect your bank to QuickBooks Online (QBO).

Are you using a web browser? If so, try signing into your QBO using a private browser (incognito). Cache and cookies are sometimes one of the reasons for some unusual responses.

Here's how:

• Press Ctrl + Shift + N (Google Chrome).
• Ctrl + Shift + P (Firefox).
• Control + Option + P (Safari).

Once logged in, try to connect the bank again to double-check. Refer to this article for further guidance: Connect bank and credit card accounts to QuickBooks Online.

If it's successful, return to your default browser and perform a clear cache to refresh the system. However, if the issue persists, try using other supported browsers.

Please let me know how it goes or if you need further assistance, and I'll get back to you as quickly as possible. I'll be right here to help!

Thanks Fritz.  Unfortunately I'm receiving the same message.  Northwest put out a new website recently and I'm wondering if this is part of the issue.

Thanks for your prompt reply, LDPLD1.

While the troubleshooting steps above didn't work, there might be a possibility the new website affected the connection.

What you can do at the moment is to reach out to our Customer Care Team. They can work with our banking engineers to investigate why this unexpected behavior is happening.

Here's how:

1. Click the Help icon located in the upper right-hand corner.
2. In the Help window, click the Contact Us button located at the bottom.
3. Enter your question and click Let's talk.
4. Choose either Start a chat or Call us.

If you have the new QuickBooks Assistant help update, you can follow these steps:

1. In your QuickBooks Online account, go to the Help > Assistant.
2. Type Talk to a human and click the Contact a human button.
3. Select Live Chat / Call me back.

You also have the option to manually import your bank transactions by following the steps in this article: Manually upload transactions into QuickBooks Online.

Once the issue is resolved and you're able to connect your bank account, QuickBooks will automatically download the latest transactions from your bank. With this, you may see some duplicate transactions. You can exclude them by following these steps:

1. Go to Transactions > Banking.
2. In the For review tab, put a check mark on the duplicate transactions.
3. Click the Exclude button.

Here's a sample screenshot for a visual reference:

After excluding the transactions, you can delete them in the Excluded tab.

To help you match and categorize the downloaded transactions, please check out this link for the instructions: Categorize and match online bank transactions in QuickBooks Online.

If there's anything else you need help with your QuickBooks Online account, feel free to leave a reply on this thread. We'll be around to help you out again. Take care and stay safe.

I have been experiencing the same problem for multiple clients for the last 3 weeks. Yes, Northwest has recently been updating there website and apps. I believe this could be the problem. I did reach out to the support team and got no where. Has anyone had in success in resolving the issue?

Our priority is to resolve the connection issue between QuickBooks Online (QBO) and Northwest bank, @SBaker19. That being said, let me guide you on the actions you need to help take care of this matter.

When a potential connection issue with QBO and a financial institution (i.e., Northwest Bank) is due to the updates made on the bank's website and apps, we need to conduct a further investigation about it. To do this, I'd recommend contacting our Customer Care team again. They can initiate a product investigation so our banking engineers can fix the issue as soon as possible. Here's how:

1. Sign in to your QBO company.
2. Go to the Help (?) menu.
3. Select the Search tab.
4. Click the Contact Us button.
5. Enter a brief description of your concern in the What can we help you with? field.
6. Select Continue.
7. Choose a way to connect with us (Send a message or Get a callback). Make sure to initiate contact during support hours so we can assist you on time. 

Once resolved, your client's most recent Northwest Bank transactions will automatically download. With this, all you have to do is review and match them to the existing entries in QuickBooks. This way, you can keep their financial data updated. For the complete details, you can refer to this article: Categorize online bank transactions in QuickBooks Online.

Also, I'd recommend reconciling all accounts every month. This will help monitor your income and expenses and detect any possible errors accordingly. For the step-by-step guide, check out this article: Reconcile an account in QuickBooks Online.

We appreciate your patience regarding this matter. Please don't hesitate to keep me posted if you have other banking concerns and questions about managing clients using QBO. Take care, and I wish you continued success, @SBaker19.

Same! I was told in a chat that they were checking into the issue and that other people are experiencing the same problem. I'm assuming it's because of Northwests updates. Maybe after Northwest has everything done on the 27th it will get resolved??

Did anyone else have this problem resolved? I'm still having this issue and have reached out to Northwest with no response

Thanks for reaching out, Lauren5697.

I want this resolved as much as you do so you can get back to business. 

Let me help you get the right support available to have this better checked. 

You may contact your bank again so they can provide you with any updates regarding this matter. They can provide you with details of the improvement regarding their website update and apps.

In the meantime, you can bring in transactions into QuickBooks Online by manually uploading them into the system.

I'm always here if you need more help with banking.